KKR
Financial Services
PolicyClaimsRepresentativeII
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Policy Claims Representative II at KKR. Skills: Policy processing, Claim handling, Administrative support. Process customer requests. Update insurance policies”
What You'll Achieve.
Achieve team productivity; Achieve team quality; Achieve team service goals
Industry & Context.
Analytical skills; Problem-solving skills
What They're Looking For.
Must Have
5+ years experience
Nice to Have
Preneed insurance experience preferred
What You'll Do.
Process customer requests
Update insurance policies
Update customer profiles
Review Texas death claims
Pay Texas death claims
Complete Texas claim reconciliations
Perform related administrative tasks
Facilitate timely resolution of pending claims
Facilitate timely resolution of service requests
Support departmental goals
Support strategic initiatives
Support continuous improvement efforts
Achieve team productivity goals
Achieve team quality goals
Achieve team service goals
Generate productivity data
Maintain productivity data
Generate process measurement data
Maintain process measurement data
Identify standard operating procedures
Document standard operating procedures
Maintain standard operating procedures
Assist with team projects
Assist with cross-functional initiatives
Assist with additional operational processes
How You'll Work.
Team & Collaboration
Team success; Cross-functional initiatives
Communication Scope
Written communication; Verbal communication
Full Job Description
COMPANY OVERVIEW KKR is a leading global investment firm that offers alternative asset management as well as capital markets and insurance solutions. KKR aims to generate attractive investment returns by following a patient and disciplined investment approach, employing world-class people, and supporting growth in its portfolio companies and communities. KKR sponsors investment funds that invest in private equity, credit and real assets and has strategic partners that manage hedge funds. KKR’s insurance subsidiaries offer retirement, life and reinsurance products under the management of Global Atlantic Financial Group. References to KKR’s investments may include the activities of its sponsored funds and insurance subsidiaries. Policy Claims Representative II Position Overview The Policy Claims Representative II provides administrative and operational support to insurance customers as part of the In-Force Preneed Claims Team. This role is responsible for processing customer requests, maintaining policy records, and ensuring accurate and timely claim handling, with limited phone interaction. The ideal candidate is detail-oriented, customer-focused, and able to work independently while contributing to overall team success. This position also supports departmental initiatives, process improvements, and operational efficiency efforts. Key Responsibilities Process customer requests by updating insurance policies and customer profiles accurately and efficiently Review and pay Texas death claims in compliance with Texas Department of Banking regulations Complete Texas claim reconciliations and related administrative tasks Facilitate timely resolution of pending claims and service requests Support departmental goals, strategic initiatives, and continuous improvement efforts Share responsibility for achieving team productivity, quality, and service goals Generate and maintain productivity and process measurement data Identify, document, and maintain standard operating procedu
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