Wyndham Bonnet Creek
PMPBXOperator
Neural analysis suggests this role is
optimal for Mid+ candidates.
“PM PBX Operator at Wyndham Bonnet Creek. Skills: Guest service, Call handling, Problem resolution. Answer telephone calls. Greet callers”
What You'll Achieve.
Resolve problems efficiently; Resolve problems timely
Industry & Context.
Problem resolution
Sitting for long periods, Confined spaces
What They're Looking For.
Must Have
Communicate well with guests, Deal with associates and customers, Access and input information using computer system, Sit and perform job functions in confined spaces
What You'll Do.
Answer telephone calls
Direct calls to appropriate line
Transcribe complete messages
Repeat information to verify accuracy
Input messages from computer
Retrieve messages from computer
Read exact messages for guests
Recite exact messages for guests
Receive wake up call information
Input wake up call information
Confirm wake up time to guest
Page guests using public address system
Page patrons using public address system
Act as dispatcher for security
Act as dispatcher for guest services
Act as dispatcher for property operations
Provide timely information via paging system
Provide timely information via two way radios
Answer basic inquiries
Answer emergency line
Listen to emergency details
Respond to emergencies
Document pertinent details
Remain calm during emergency situations
Remain polite during emergency situations
Resolve complications
Perform other job related duties
How You'll Work.
Team & Collaboration
Deal with associates; Deal with customers
Communication Scope
Verbal communication; Written communication
Full Job Description
**About Us** Set on 62 acres of family-fun, our resort ranks as one of the top five resorts in Orlando. Designed to be the ideal escape, guests enjoy the tranquility of Blue Harmony Spa and the relaxation of the surrounding area of Bonnet Creek. Their stay includes a picturesque 10-acre lake surrounded by walking paths, five pools, two lazy rivers, miniature golf, and shuttle transportation and advance purchase Theme Park tickets. Our family of associates has just as much fun working here as the guests that stay! With 400 upscale rooms, multiple food and beverage outlets, meetings, and a full-service spa, we have an opportunity that suits you. Whether you are looking to start your hospitality career or you are a seasoned professional, our team is ready to welcome you to the family. You can be part of a passionate team that has fun, works hard, and loves one another. When you join the family, you also get the benefit of the HEI Loves culture. HEI Loves is dedicated to celebrating our associates by offering the most competitive compensation, benefits, and PTO programs. Our associates are also eligible to take advantage of everything from health and wellness packages and robust retirement plans to travel benefits, product and service discounts, and much more. Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply. **Overview** Support the Front Office in providing superior guest service by fielding all guest issues and requests received by telephone with the goal of addressing and resolving any problems in an efficient and timely manner. ### **Essential Du
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