Keywords Studios
Video Gaming
PlayerEngagementAgent(nonvoiceforvideogamingproject)
“Player Engagement Agent (non-voice for video gaming project) at Keywords Studios. Skills: Player engagement, Customer support, Issue resolution. Investigate player inquiries. Deliver prompt responses”
Industry & Context.
Troubleshooting; Issue resolution
Onsite during onboarding, Onsite during training
What They're Looking For.
Must Have
C1-C2 level language proficiency, English at B2 level or higher, Excellent communication skills, Flexibility to adapt, Accountability and reliability, Proficiency in navigating knowledge bases, Basic troubleshooting skills, Availability for full-time work, Availability for weekends and holidays
Nice to Have
Previous Customer Service experience, Relevant experience in BPO setting, Email or Live Chat Support experience, Knowledge of community platforms, Passion for video games
What You'll Do.
Investigate player inquiries
Deliver prompt responses
Resolve player inquiries
Assist internal teams
Gather player feedback
Deliver player feedback
Contribute to support processes
Maintain quality standards
How You'll Work.
Team & Collaboration
Assist internal teams
Communication Scope
Player support; Translations
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