Schonfeld
Financial Services
PlatformSupportEngineer
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Platform Support Engineer at Schonfeld. Skills: Platform support, Production issue resolution, Automation. Coordinate production issues. Troubleshoot production issues”
What You'll Achieve.
Deliver seamless support; Boost reliability; Boost maintainability; Boost performance
Industry & Context.
Troubleshooting; Root cause analysis
24x7 support, Follow-the-sun support
What They're Looking For.
Must Have
Ownership experience, Excellent verbal and written communication skills, Degree in Computer Science, Engineering, or related field, Experience in financial services supporting trading and post-trade systems, Experience in managing large scale deployments/environments, Experience supporting applications in a Linux environment, Scripting skills – Python, Bash, Shell, Perl, Experience developing tools and/or automating processes, Experience with supporting FIX protocol, Understanding of monitoring, and performance management
Nice to Have
Experience performing FIX certification/onboarding, Experience with NFS and GPFS file systems, Knowledge of storage devices, Experience with application monitoring systems such as ITRS Geneos, Experience with Control-M, job scheduling, Knowledge of q and kdb+, Experience with AWS
What You'll Do.
Coordinate production issues
Troubleshoot production issues
Resolve production issues
Serve as first point of contact for production
Serve as first point of contact for support
Serve as first point of contact for system
Investigate incidents
Resolve incidents in real time
Escalate incidents when necessary
Collaborate with software-development teams
Ensure seamless deployment of new code
Integrate AI into workflows
Drive operational efficiency
Build additional tools
Strengthen environment
Keep platform operating at peak performance
How You'll Work.
Team & Collaboration
Partnering with teammates; Collaborating with development teams; Cross-functional collaboration
Communication Scope
Verbal communication; Written communication
Full Job Description
The Role We are seeking a motivated Support Engineer to join our high-energy Trade coordinating, troubleshooting, and resolving live production issues across our quantitative trading platform. You’ll serve as the front-line guardian of our proprietary trading environment, partnering with teammates in New York, London, and APAC to deliver seamless 24 × 7 “follow-the-sun” support. You’ll collaborate closely with our development teams to boost reliability, maintainability, and performance. What you’ll do The Platform Support Engineer will serve as the first point of contact for production issues, support requests, and system alerts. You will triage, investigate, and resolve incidents in real time, escalating when necessary while collaborating with our software-development teams to ensure seamless deployment of new code into production. Beyond firefighting, you will integrate AI into day-to-day workflows to automate processes, enhance monitoring, and drive operational efficiency, as well as build additional tools to strengthen our environment. Working in a Linux-based environment that harnesses cutting-edge databases and powers our proprietary trading systems, you will help keep Schonfeld’s global platform operating at peak performance. What you’ll bring What you need: Strong ownership experience and a track record of delivering results Excellent verbal and written communication skills A degree in Computer Science, Engineering, or a related field Experience in financial services supporting trading and post-trade systems Experience in managing large scale deployments/environments Experience supporting applications in a Linux environment Strong scripting skills – Python, Bash, Shell, Perl Experience developing tools and/or automating processes Experience with supporting FIX protocol An understanding of monitoring, and performance management We’d love if you had: Experience performing FIX certification/onboarding Experience with NFS and GPFS file systems Knowledge of stora
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