PlatformSupportEngineer

Qube Research respond promptly to incidents. Perform initial investigation, triage and resolution where possible. Escalate complex issues to the relevant senior engineers, providing clear context. Handle user requests (onboarding, permissions, environment setup, resource allocation). Maintain documentation, runbooks, and knowledge base for recurring issues. Contribute to improving monitoring, automation, and support processes. Participate in an on-call rotation. Your current skillset: Strong troubleshooting mindset with structured problem-solving. Solid experience with Linux systems, networking fundamentals and cloud environments (AWS preferred). Familiarity with monitoring tools (e.g., CloudWatch, Prometheus, Datadog, ELK). Knowledge of CI/CD pipelines, container platforms (Docker, Kubernetes) and scripting (Python, Bash, etc.). Clear, calm communication with both technical and non-technical stakeholders. Ability to perform under pressure in a fast-paced environment (financial services or hedge fund experience is a plus). 3+ years in a Support Engineer, Cloud Engineer, Systems Administrator, or TechOps role. QRT is an equal opportunity employer. We welcome diversity as essential to our success. QRT empowers employees to work openly and respectfully to achieve collective success. In addition to professional achievement, we are offering initiatives and programs to enable employees achieve a healthy work-life balance.