PlatformSuccessManager

## Accountabilities You will own the customer lifecycle from onboarding through long-term adoption, ensuring users successfully integrate and continuously engage with the platform while driving measurable value. Lead end-to-end customer onboarding, ensuring a smooth and structured implementation experience for new clients. Develop onboarding materials, training programs, and enablement resources to support platform adoption. Proactively engage customers through regular check-ins and business reviews to assess satisfaction and identify growth opportunities. Monitor user engagement and platform usage metrics, translating data into actionable insights for internal teams. Collect and analyze customer feedback, partnering with product teams to prioritize enhancements and improvements. Define, document, and optimize customer success processes to support scalability and consistency. Deliver ongoing training, support, and troubleshooting to maximize customer adoption and platform value. Collaborate cross-functionally with product, engineering, and internal stakeholders to improve the overall customer experience. Requirements This role requires strong customer-facing experience, analytical thinking, and the ability to translate platform capabilities into meaningful customer outcomes. Proven experience in customer success, onboarding, account management, or platform support roles. Strong ability to build relationships with both technical and non-technical stakeholders. Experience designing and improving processes for customer onboarding and engagement. Strong analytical skills with the ability to interpret user engagement and product usage metrics. Excellent communication skills with a clear, empathetic, and structured approach. Ability to manage multiple customers and priorities in a fast-paced environment. Comfort working with technical platforms and explaining them to diverse audiences. Strong problem-solving mindset with a focus on continuous improvement and customer outc