DSI Systems
Consumer Services
PlatformManager-Cresta
Neural analysis suggests this role is
optimal for Mid candidates.
“Platform Manager - Cresta at DSI Systems. Skills: Platform administration, AI platform optimization, Cross-functional partnership, Performance analytics, Stakeholder management. administration of the Cresta platform. configuration and optimization of workflows, playbooks, AI coaching features, and real-time agent assistance tools”
Industry & Context.
Ability to translate business requirements into technical configurations and scalable solutions
What They're Looking For.
Must Have
3+ years of experience administering AI-driven sales enablement or customer service platforms, understanding of contact center operations, sales workflows, and performance coaching models, Experience configuring and troubleshooting enterprise SaaS platforms, Ability to translate business requirements into technical configurations and scalable solutions, Experience working with performance dashboards, reporting tools, and data-driven KPIs, cross-functional collaboration and stakeholder management skills, Excellent written and verbal communication skills
Nice to Have
Direct hands-on Cresta administration experience, Background in Sales Operations, Support Operations, Quality Assurance, or Training, Experience managing integrations with telephony, CRM, or analytics platforms, Familiarity with APIs, data mapping, or vendor-supported extensions
What You'll Do.
administration of the Cresta platform
configuration and optimization of workflows
and real-time agent assistance tools
translation of operational and performance needs into scalable platform configurations
management and maintenance of integrations with telephony systems
and other enterprise tools
building and refining dashboards
and performance analytics
monitoring AI model performance
coordination with vendor teams
leading platform updates
and enterprise-wide rollouts
providing Tier 2/3 support
driving adoption through user training
and best practice development
defining KPIs that support coaching effectiveness and operational excellence
How You'll Work.
Team & Collaboration
partners cross-functionally with Sales, Operations, Quality, and Training teams; coordinate with vendor teams; partnership with Cresta Support; cross-functional collaboration and stakeholder management skills
Communication Scope
Excellent written and verbal communication skills
Process & Methodology
leading platform updates, feature evaluations, testing, and enterprise-wide rollouts
Full Job Description
DSI Systems Inc., an Authorized AT&T Distributor Partner, is seeking a Platform Manager – Cresta to lead the administration, optimization, and strategic evolution of our Cresta AI platform. This role is responsible for maximizing the platform’s impact across Sales and Support by enhancing agent performance, improving operational efficiency, and strengthening the overall customer experience. Reporting to the Senior Director of Systems Operations, the Platform Manager serves as the subject matter expert for Cresta—overseeing configuration, integrations, analytics, and platform governance. This individual partners cross-functionally with Sales, Operations, Quality, and Training teams to translate business needs into scalable AI-driven solutions, ensuring consistent adoption, measurable performance improvement, and long-term platform value. **About DSI** Founded in 1984, DSI is a family-owned company committed to delivering exceptional value and measurable results to our clients and partners. Our comprehensive services include sales management, marketing support, hardware logistics, immersive training, engineering expertise, and proprietary software solutions—all designed to drive growth and operational efficiency. At DSI, we believe strong relationships are the foundation of lasting success. We serve as a one-stop solution across a range of markets—including mobility, broadband, video, commercial, residential, Lodging & Institutions, and Multi-Dwelling Units—empowering our sales partners to uncover new opportunities and maximize their potential. **Responsibilities** * Serve as primary owner and administrator of the Cresta platform * Configure and optimize workflows, playbooks, AI coaching features, and real-time agent assistance tools * Translate operational and performance needs into scalable platform configurations * Manage and maintain integrations with telephony systems, CRM platforms, and other enterprise tools * Build and refine dashboards, reporting, and perform
Applying for this Platform Manager - Cresta role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
ANONYMOUS · UNFILTERED
What do employees actually say about DSI Systems?
Real rants from real employees. Read before you apply.