Mindera
Computer Software
PlatformDeliveryLeadLoyalty
“Platform Delivery Lead - Loyalty at Mindera. Skills: Platform delivery, Vendor management, Lifecycle management. Own platform delivery. Own operational performance”
Industry & Context.
Onsite 2 days/week, Inside IR35
What They're Looking For.
Must Have
Delivering complex SaaS platforms, Operating complex enterprise platforms, Managing third-party vendors, Managing delivery partners, Managing commercial relationships, Leading platform upgrades, Leading lifecycle management, Leading operational governance, Stakeholder management, Communication skills, Managing delivery across teams, Balancing business demand, Balancing operational stability, Balancing platform sustainability, Understanding platform resilience, Understanding service management, Understanding governance practices, Working with customer data, Working with transactional systems, Working with rules-based platforms
Nice to Have
Loyalty platform experience, Travel platform experience, Fintech platform experience, Retail platform experience, Customer engagement experience, Membership platform experience, Product-led organisations experience, Platform-based organisations experience, API-led architectures familiarity, Integrated product ecosystems familiarity, Large-scale SaaS transformations, Large-scale SaaS migrations
What You'll Do.
Own platform delivery
Own operational performance
Own platform evolution
Enable Membership capabilities
Enable Currency capabilities
Enable Rewards capabilities
Enable Identity capabilities
Control platform delivery
Lead platform delivery
Partner with SaaS provider
Deliver business demand
Maintain platform stability
Maintain platform resilience
Ensure platform sustainability
Lead platform upgrades
Lead lifecycle initiatives
Ensure platform supportability
Ensure platform scalability
Maximise standard capabilities
Minimise customisation
Minimise operational complexity
Minimise upgrade risk
Own end-to-end delivery
Deliver platform enhancements
Deliver lifecycle initiatives
Lead commercial relationship
Lead delivery relationship
Hold partner accountable
Act as primary interface
Translate business demand
Balance technical constraints
Balance operational stability
Balance delivery priorities
Drive structured planning
Drive release management
Drive risk management
Own platform reliability
Own platform resilience
Own operational performance
Lead major initiatives
Lead capability expansion
Promote standard capabilities
Challenge bespoke customisation
Ensure changes remain sustainable
Ensure changes remain supportable
Align with governance principles
Provide visibility of risks
Provide visibility of dependencies
Provide visibility of constraints
Provide visibility of opportunities
Support product teams
How You'll Work.
Team & Collaboration
Business product teams; Technology stakeholders
Communication Scope
Stakeholder management
Process & Methodology
Release management, Risk management
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