Salesforce
AI CRM
PlatformDefenseandSafetyEngineer
Neural analysis suggests this role is
optimal for Senior candidates.
“Platform Defense and Safety Engineer at Salesforce. Skills: Platform defense, Safety engineering, Abuse detection, Abuse response, Threat analysis, Innovation in abuse mitigation. Review, triage, investigate, and respond to abuse reports and detections impacting Salesforce products. Identify, articulate, and document opportunities for innovation in platform abuse detection, mitigation, and response tooling”
Industry & Context.
What They're Looking For.
Must Have
5+ years demonstrated working experience in the following Information Security domains: product/platform abuse, threat intelligence, incident response, trust and safety, and/or threat detection, Expertise in Product Abuse detection, mitigation, and response, Demonstrated working experience writing documentation, such as team runbooks, Experience leveraging Open Source Intelligence (OSINT) and commercial security tools to support investigations, Proficient in email header analysis to investigate reports of email spam and phishing, Proficient using Splunk for investigations and to create detections/dashboards, Proficient with Python, especially demonstrated experience using Python notebooks, Experience building Security Orchestration and Response (SOAR) Playbooks, Experience analyzing large and complex data sets, Experience using various Salesforce products, Proficient using Version Control Systems, and GitHub
Nice to Have
Alternatively, experience in a customer-facing technical support role interacting with any of the above
What You'll Do.
and respond to abuse reports and detections impacting Salesforce products
and document opportunities for innovation in platform abuse detection
Continuously monitor emerging trends in cyber crime and online fraud
How You'll Work.
Team & Collaboration
Work collaboratively with Salesforce product teams to manage third-party report escalations; Work across diverse teams to achieve organizational goals
Communication Scope
Act as a public face of anti-abuse initiatives at Salesforce
Full Job Description
_To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts._ Job Category Enterprise Technology & Infrastructure Job Details ****About Salesforce**** Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. We are looking for curious individuals who are dedicated to identifying abusers who commit fraud and/or leverage our services to make the Internet a hostile space. You are the right person for this job if you understand spamming, malicious websites, phishing, and a plethora of other inappropriate ways that Internet Threat Actors will take advantage. You don’t want to play whack-a-mole; you want to automate tedious work away and break bad actors' business models. You are completely comfortable using Splunk for investigations, and know that progress itself is more important than perfection. We are looking for our next team member to join us in this fast-paced environment at Salesforce. At our core, the Platform Defense and Safety team works to detect and respond to malicious user activity (misuse, abuse, crime, etc) when everything is working “as designed”. At any moment in time, multiple actors are attempting to bypass detection and response systems, masquerading as customers in order to take unfair advantage of our systems and services. Different from the full compromise scenarios we know and love, abuse is a slow simmering burn,
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