ServiceNow
AI-enhanced technology
PlatformArchitect
Neural analysis suggests this role is
optimal for mid candidates.
“Platform Architect at ServiceNow. Skills: Platform Architecture, Customer Solutions, Technical Governance. Establish technical foundation. Design solutions to improve outcomes”
What You'll Achieve.
Accelerate platform adoption; Improve customer outcomes
Industry & Context.
Success driving complex issues through analysis and resolution
Ability to travel up to 20%, Must be fluent in Japanese, Must be authorized to work in Japan
What They're Looking For.
Must Have
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving, 12+ years progressive experience as part of a professional services or equivalent education/experience, Management consulting experience, Ability to travel up to 20%, Creativity with comfort running programs independently within a "startup paced" environment, Success driving complex issues through analysis and resolution, Ability to relay complex information to diverse set of audiences, both technical and non-technical, ServiceNow certifications in aligned workflow, Large program experience leading architecture and design, Enterprise architecture experience, Cloud application technology experience, Fluent in Japanese, Authorized to work in Japan
Nice to Have
AI-powered tools, automating workflows, analyzing AI-driven insights, exploring AI's potential impact on the function or industry
What You'll Do.
Establish technical foundation
Design solutions to improve outcomes
Guide customers on leading practices
Work with customer teams
Be a technical expert
Provide knowledge across workflows
Develop customer relationships
Translate goals to outcomes
Translate business information
Engage with Enterprise Architects
Manage technical governance
Ensure instance health
Reduce technical debt
Contribute leading practices
Maintain skills/certifications
Support professional development
How You'll Work.
Team & Collaboration
Work with the customer across executive, platform owner, enterprise architects, and development teams; Guide customers, partners, and internal team members; Work with the engagement team
Communication Scope
Ability to relay complex information to diverse set of audiences, both technical and non-technical
Full Job Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. You will be part of the Customer Outcomes team. Our purpose is to accelerate platform adoption and improve customer outcomes. We do this through a portfolio of services, delivered by outstanding consultants, using our ecosystem of partners, our leading practices, methodologies and tools based on our experiences from 1000's of customer engagements. What you get to do in this role: The Customer Outcomes Platform Architect is a technical advisory role, responsible for helping our customers establish a technical foundation in the ServiceNow Platform and design solutions that improve outcomes. The Platform Architect ensures customers use leading practices around instance strategy, technical governance, core data, integrations and the technical health of the platform. This is a consultative role focused on guiding ServiceNow, partner, and customer employees on the engagement team to provide a solution on a technical architecture designed for long-term success. * You will work with the customer across executive, platform owner, enterprise architects, and development teams during the selling, structuring and implementation of solutions. * Be a technical expert across multiple engagements to guide customers, partners, and internal team members to provide successful customer solutions. * Provide a variety of knowledge across multiple workflows. * Develop relationships with technical and busi
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