ServiceNow
Tech / AI / Software
PlanningOperationsAnalyst
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“Planning Operations Analyst at ServiceNow. Skills: Sales Operations, Revenue Operations, GTM Planning, data analysis, planning cycle support. Support the annual APAC sales planning cycle — ensuring regional models are delivered ahead of fiscal year start and quota allocations are completed within agreed timelines. Maintain accurate quota distribution across segments and territories, supporting a healthy attainment curve across the seller population”
What You'll Achieve.
equip sales leadership with the analytical insight they need to make confident, high-impact decisions; regional models are delivered ahead of fiscal year start; quota allocations are completed within agreed timelines; supporting a healthy attainment curve across the seller population; Align regional planning outputs with corporate revenue targets; manage mid-year adjustments within defined SLAs; resolve sales compensation queries accurately and efficiently; reduce manual effort, and improve cycle accuracy
Industry & Context.
problem-solving mindset; complex, ambiguous challenges
Some schedule flexibility is required to support collaboration across APAC time zones, particularly during ramp-up periods.
What They're Looking For.
Must Have
3–5 years in Sales Operations, Revenue Operations, or GTM Planning within an enterprise environment, analytical foundation with advanced Excel proficiency and comfort working across large, complex datasets, Exceptional attention to detail — particularly in quota management, territory reconciliation, and data integrity, Clear, confident communicator who can navigate across Sales, Finance, HR, and global Operations stakeholders, Proven ability to manage multiple concurrent workstreams under tight, non-negotiable planning deadlines
Nice to Have
Familiarity with Power BI, CRM platforms, and planning tools is a plus, APAC regional experience with an understanding of cross-territory sales org dynamics preferred
What You'll Do.
Support the annual APAC sales planning cycle — ensuring regional models are delivered ahead of fiscal year start and quota allocations are completed within agreed timelines
Maintain accurate quota distribution across segments and territories
supporting a healthy attainment curve across the seller population
Align regional planning outputs with corporate revenue targets throughout the planning cycle
Finalize territory assignments at fiscal year start and manage mid-year adjustments within defined SLAs
Support new hire onboarding and offboarding
including territory access provisioning and Territory & Quota assignments
Partner with the Commissions team to resolve sales compensation queries accurately and efficiently
Deliver reporting on headcount
new hire ramp progress
and regional coverage risks
Maintain clear documentation of planning assumptions
and quota methodologies — reviewed biannually
Apply AI tools to automate recurring planning tasks
and improve cycle accuracy
How You'll Work.
Team & Collaboration
Partner cross-functionally with Sales, Finance, Marketing, HR, and global Operations; navigate across Sales, Finance, HR, and global Operations stakeholders
Communication Scope
Clear, confident communicator
Process & Methodology
manage multiple concurrent workstreams under tight, non-negotiable planning deadlines
Full Job Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Join ServiceNow's APAC GTM Planning team as a Planning Operations Analyst, where you'll sit at the intersection of data, strategy, and execution. You'll partner cross-functionally with Sales, Finance, Marketing, HR, and global Operations to equip sales leadership with the analytical insight they need to make confident, high-impact decisions. This role suits someone who is rigorous with data, thrives in a fast-moving planning environment, and brings a problem-solving mindset to complex, ambiguous challenges. Some schedule flexibility is required to support collaboration across APAC time zones, particularly during ramp-up periods. What You'll Do * Support the annual APAC sales planning cycle — ensuring regional models are delivered ahead of fiscal year start and quota allocations are completed within agreed timelines * Maintain accurate quota distribution across segments and territories, supporting a healthy attainment curve across the seller population * Align regional planning outputs with corporate revenue targets throughout the planning cycle * Finalize territory assignments at fiscal year start and manage mid-year adjustments within defined SLAs * Support new hire onboarding and offboarding, including territory access provisioning and Territory & Quota assignments * Partner with the Commissions team to resolve sales compensation queries accurately and efficiently * Deliver repor
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