Whatnot
Commerce & Operations
PlanningAnalyst,WorkforceManagement
Neural analysis suggests this role is
optimal for Mid candidates.
“Planning Analyst, Workforce Management at Whatnot. Skills: process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement, workforce management, Data analysis skills, SQL. Short-term scheduling: Own the -90 days +90 days.. Translate capacity plans into actionable daily and weekly schedules that reflect real demand patterns, agent availability, and floor dynamics.”
Industry & Context.
Ability to identify the gap between the plan and reality; Surface what the long-range model can't see
Team members in this role must live within commuting distance of our Phoenix, AZ hub.
What They're Looking For.
Must Have
4+ years of relevant experience in WFM, communication and ability to translate operational nuance into clear guidance, Data analysis skills, turning data insights into action, Ability to identify the gap between the plan and reality, Familiarity with intraday queue management, schedule adherence tracking, and workforce management tools, Experience in a fast-paced environment, preferably a startup
What You'll Do.
Short-term scheduling: Own the -90 days +90 days.
Translate capacity plans into actionable daily and weekly schedules that reflect real demand patterns
Real-time analysis (RTA): Monitor intraday queue performance.
Surface breaches before they become SLA misses.
Escalate with context
Team Lead & Senior Manager consulting: Be the trusted advisor to the people managing agents.
Help them understand what the schedule means
what the tradeoffs are
and what to do when reality diverges from plan.
Performance signal generation: Track agent-level productivity
This is the data that feeds L&D (who needs training) and QA (when to push initiatives).
This role is the trigger layer.
Ground-truth feedback to Capacity Planner: The Capacity Planner's model is only as good as the information it receives.
The Planning Analyst's job is to close that gap — surfacing what's really happening on the floor that the long-range model can't see.
Schedule adherence & productivity: Own the daily roster.
Track actuals vs. scheduled.
OT & flex sourcing: Own short-notice staffing solutions.
source OT or flex coverage
and ensure zero surprise understaffing events.
How You'll Work.
Team & Collaboration
partner closely with our operations and agent teams; daily interface with the people who run the floor; trusted operational advisor who works at the Senior Manager, Team Lead, and agent level; trusted operational advisor to the people who manage agents day to day; Be the trusted advisor to the people managing agents; Ground-truth feedback to Capacity Planner
Communication Scope
ability to translate operational nuance into clear guidance
Full Job Description
🚀 JOIN THE FUTURE OF COMMERCE WITH WHATNOT! Whatnot is the largest livestream shopping platform in North America and Europe to buy, sell, and discover the things you love. Whether it's trading cards, fashion, electronics, or live plants, our sellers are building real businesses across hundreds of categories. We're building live commerce at a scale that's never been done in the West, and there's no playbook to copy. The people here are shaping how an entirely new industry develops. As a remote co-located team, we're inspired by our values https://www.whatnot.com/careers and anchored in hubs across the US, UK, Ireland, Poland, Germany, and Australia. We move fast, stay close to our users, and focus on the work that drives the most impact. We're one of the fastest growing marketplaces https://www.nytimes.com/2025/10/28/business/dealbook/whatnot-livestream-shopping-fundraise.html and were recently named the #1 Best Startup Employer in America https://www.forbes.com/lists/americas-best-startup-employers/ by Forbes. Check out the latest Whatnot updates on our news https://blog.teamwhatnot.com/ and engineering blogs https://medium.com/whatnot-engineering and join us as we enable anyone to turn their passion into a business and bring people together through commerce. 💻 ROLE We are looking for a Planning Analyst to partner closely with our operations and agent teams. You will be workforce management’s daily interface with the people who run the floor. You will be a trusted operational advisor who works at the Senior Manager, Team Lead, and agent level. You’ll adapt to real-world conditions and act as a trusted operational advisor to the people who manage agents day to day. - Short-term scheduling: Own the -90 days +90 days. Translate capacity plans into actionable daily and weekly schedules that reflect real demand patterns, agent availability, and floor dynamics. - Real-time analysis (RTA): Monitor intraday queue performance. Surface breaches before they become SLA misses
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