Dnow
Planner/Scheduler
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Planner/Scheduler at Dnow. Skills: Scheduling & Dispatch Coordination, Work Planning, Customer Communication, Operations Support, Documentation & Reporting. Coordinating and scheduling field service operations related to Variable Frequency Drives (VFDs), surface pumps, motors, control systems, and associated oilfield equipment.. Ensuring technicians, equipment, materials, and subcontractors are scheduled efficiently to support safe, timely, and cost-effective service delivery for customers.”
What You'll Achieve.
support safe, timely, and cost-effective service delivery for customers; Monitor technician utilization and productivity; Generate operational reports including technician utilization, open work orders, backlog tracking, downtime tracking, and PM scheduling compliance.
Industry & Context.
Maintain on-call rotation schedules for after-hours support.
What They're Looking For.
Must Have
Experience in dispatch coordination, field service operations, or industrial maintenance scheduling, Ability to manage multiple priorities in a fast-paced, high-urgency environment, communication and customer service skills, Proficiency with scheduling systems, work order management tools, and Microsoft Office, organizational skills and attention to detail, Ability to work with cross-functional teams including technicians, supervisors, and customers
Nice to Have
understanding of VFDs, pumps, and industrial service environments
What You'll Do.
Coordinating and scheduling field service operations related to Variable Frequency Drives (VFDs)
and associated oilfield equipment.
and subcontractors are scheduled efficiently to support safe
and cost-effective service delivery for customers.
Schedule field technicians and subcontractors for service calls
and emergency callouts.
and long-term schedules for VFD and pump service operations.
Prioritize work orders based on customer urgency
and operational requirements.
Adjust schedules in real time due to emergencies
Maintain on-call rotation schedules for after-hours support.
Review incoming work orders and verify scope of work
parts and material availability
required tooling and test equipment
safety requirements and permits
and customer site requirements.
Develop job plans and ensure field crews have all required information before mobilization.
Coordinate with warehouse and purchasing teams to ensure parts and equipment availability prior to dispatch.
Track lead times for critical VFD
Serve as a primary scheduling contact for customers.
Communicate arrival times
and scheduling changes professionally and promptly.
Coordinate shutdown windows and startup schedules with customer operations personnel.
Ensure customer expectations are managed throughout the service process.
Coordinate with Operations Managers
and Service Managers regarding manpower planning and workload balancing.
Monitor technician utilization and productivity.
Assist with planning large projects
and multi-day field operations.
Support emergency response coordination for critical equipment failures.
Maintain accurate scheduling records
and service logs within company systems.
Ensure all field tickets
and job documentation are submitted properly and on time.
Track job status from dispatch through completion.
Generate operational reports including technician utilization
and PM scheduling compliance.
How You'll Work.
Team & Collaboration
Ability to work with cross-functional teams including technicians, supervisors, and customers; Coordinate with Operations Managers, Project Managers, and Service Managers regarding manpower planning and workload balancing.
Communication Scope
communication and customer service skills; Communicate arrival times, delays, project updates, and scheduling changes professionally and promptly.
Process & Methodology
Assist with planning large projects, shutdowns, and multi-day field operations.
Full Job Description
At DNOW, we believe our associates are the best in the business. We value and reward hardworking, creative, and dedicated employees that desire to be part of a team committed to outstanding customer service. START YOUR CAREER NOW. The Planner/Scheduler is responsible for coordinating and scheduling field service operations related to Variable Frequency Drives (VFDs), surface pumps, motors, control systems, and associated oilfield equipment. This role ensures technicians, equipment, materials, and subcontractors are scheduled efficiently to support safe, timely, and cost-effective service delivery for customers. **JOB RESPONSIBILITIES** ### **Scheduling & Dispatch Coordination** * Schedule field technicians and subcontractors for service calls, troubleshooting, startups, PMs, installations, and emergency callouts. * Coordinate daily, weekly, and long-term schedules for VFD and pump service operations. * Prioritize work orders based on customer urgency, production impact, safety, and operational requirements. * Adjust schedules in real time due to emergencies, equipment failures, weather delays, or manpower changes. * Maintain on-call rotation schedules for after-hours support. ### **Work Planning** * Review incoming work orders and verify scope of work, labor requirements, parts and material availability, required tooling and test equipment, safety requirements and permits, and customer site requirements. * Develop job plans and ensure field crews have all required information before mobilization. * Coordinate with warehouse and purchasing teams to ensure parts and equipment availability prior to dispatch. * Track lead times for critical VFD, motor, and pump components. ### **Customer Communication** * Serve as a primary scheduling contact for customers. * Communicate arrival times, delays, project updates, and scheduling changes professionally and promptly. * Coordinate shutdown windows and startup schedules with customer operations personnel. * Ensure customer expe
Applying for this Planner/Scheduler role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Workday
- Workday has a multi-step form — save your progress after every section.
- "Apply With LinkedIn" can fail or lose data; manual entry is more reliable.
- Watch for the "Submit for Review" final step — hitting "Save" alone does not submit.
- Job requisition numbers are useful when following up with HR by email.
ANONYMOUS · UNFILTERED
What do employees actually say about Dnow?
Real rants from real employees. Read before you apply.