United Infrastructure
utility and social infrastructure
Planner
Neural analysis suggests this role is
optimal for mid candidates.
“Planner at United Infrastructure. Skills: scheduling, resource planning, risk management. Plan and schedule jobs. Ensure all requirements are in place”
What You'll Achieve.
meet operational deadlines; meet service level agreements (SLAs); ensure successful delivery of PPM and RW; optimise engineer planning; ensure all reactive works are raised and completed within SLA; ensure all PPMs are completed within the month; Reactive works are completed within agreed SLAs; prevent repeat issues or inefficiencies; maintain service delivery; reduces risk of job failure or delays; ensure optimal productivity and efficiency; Meet or exceed SLAs for attendance and job completion; Maximise utilisation of engineers
Industry & Context.
Proactively resolve access or scheduling issues; implement mitigation actions
Work 40 hours per week, Monday to Friday, between 7:00am and 7:00pm as required
What They're Looking For.
Must Have
Intermediate Microsoft Excel skills, Experience with CAFM systems, Previous experience in a planning or scheduling role using internal systems and Microsoft Office
Nice to Have
Knowledge of hard services or facilities management, Educated to A-Level standard or equivalent
What You'll Do.
Plan and schedule jobs
Ensure all requirements are in place
Identify and escalate risks
Resolve access or scheduling issues
Optimise engineer planning
Complete reactive works within SLA
Support timely delivery of PPM activities
Produce and manage engineer work schedules
Maintain communication with teams
Deliver high-quality forward planning
Maximise utilisation of engineers
Liaise with Operations Manager
Escalate outstanding or at-risk jobs
Support Management Team
Ensure timely raising of purchase orders
Manage internal outages
How You'll Work.
Team & Collaboration
Work closely with the Operations Manager; Collaborate with the Demand Lead; Maintain communication with Reactive and Governance Compliance teams; Liaise with the Operations Manager regarding subcontracting decisions; Support the Management Team and Team Leader
Communication Scope
interpersonal and communication skills; Professional communication skills, both written and verbal, across all levels
Process & Methodology
forward planning, resource allocation, risk management
Full Job Description
United Infrastructure is a dynamic and rapidly expanding business, focused on delivering critical infrastructure projects, across the utility and social infrastructure sectors. Our team of highly skilled and hardworking specialists deliver innovative solutions to the complex challenges our clients face. Our company is split into two business areas: Utility Infrastructure - Our team of Utility Infrastructure specialists design, build and maintain critical water, energy (gas), power and telecoms infrastructure, for the UK’s largest network owners and operators. Social Infrastructure - Our team of Social Infrastructure specialists revitalise homes and communities by carrying out a wide range of work, from retrofit to refurbishment, and maintenance. The Planner is responsible for ensuring the effective scheduling and coordination of engineering activities to meet operational deadlines and service level agreements (SLAs). This role focuses on forward planning, resource allocation, and risk management to ensure successful delivery of both planned preventative maintenance (PPM) and reactive works (RW). Key Responsibilities * Plan and schedule jobs in line with timeframes set by the Demand Lead * Ensure all requirements are in place prior to job allocation, including site access, appropriate engineer skill sets, and necessary materials or spares * Identify and escalate any risks that may impact delivery timelines * Proactively resolve access or scheduling issues to avoid failed engineer visits * Work closely with the Operations Manager (OM) to optimise engineer planning * Collaborate with the Demand Lead to ensure all reactive works are raised and completed within SLA * Support the timely delivery of all PPM activities within the required monthly timeframe * All PPM activities are planned and completed within the designated timeframe * Reactive works are completed within agreed SLAs * Effective use of CRM data to prevent repeat issues or inefficiencies * Day-to-day challeng
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