Jll
PlacemakingExecutive
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Placemaking Executive at Jll. Skills: process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement. Ensure tenant satisfaction, improve tenant retention, and promote a harmonious and productive environment for all occupants. Prepare weekly/monthly meeting documents and minutes”
What You'll Achieve.
Ensure tenant satisfaction; Improve tenant retention; Promote a harmonious and productive environment for all occupants; Achieve KPIs; Achieve target deliverables for business plans, monthly reports, and budgets; Ensure that a high level of professionalism and customer service are always maintained; Ability to work under pressure and meet set timelines; Client and tenant’s satisfaction; Good tenant survey results; Meet standards and audit requirements
Industry & Context.
Problem Solving; Handle tenant complaints and disputes, working to find solutions and resolve issues in a fair and timely manner; Experience in managing and resolving conflicts, negotiating settlements, and finding win-win solutions will be highly beneficial in this role
What They're Looking For.
Must Have
Tertiary qualification with at least 5 years of experience, Excellent communication skills to build rapport with tenants, understanding their needs, and resolving conflicts effectively, Have a customer-centric approach, prioritizing tenant satisfaction
Nice to Have
Experience in managing and resolving conflicts, negotiating settlements, and finding win-win solutions will be highly beneficial in this role
What You'll Do.
Ensure tenant satisfaction
improve tenant retention
and promote a harmonious and productive environment for all occupants
Prepare weekly/monthly meeting documents and minutes
Organize social events & meetings
Act as a point of contact for tenants
addressing their concerns
and requests promptly and professionally
Maintain regular communication with tenants to understand their needs and identify areas for improvement
Conduct regular survey and achieve good results
Handle tenant complaints and disputes
working to find solutions and resolve issues in a fair and timely manner
Maintain accurate records of issues
and follow-up actions taken
Implement strategies to enhance tenant satisfaction
Organize tenant programs
and networking opportunities to foster a sense of community and collaboration within the building
Collaborate with the operations team to ensure that maintenance
and service requests are addressed promptly and efficiently
Lead the concierge team to provide good customer service
Stay informed about industry trends
and competitors to identify opportunities for improving tenant satisfaction and attracting new tenants
timely and completed reports
including monthly performance reports and variance reports for review by senior management
Prepare annual budgets and quarterly reforecasts relating to the operating expenditure under your charge
Manage all accounts payable for the property
and approval of invoices
Respond to problems and concerns and ensures compliance with rules and regulations
How You'll Work.
Team & Collaboration
Collaborate with the operations team; Team player
Communication Scope
Excellent communication skills to build rapport with tenants, understanding their needs, and resolving conflicts effectively
Full Job Description
**JLL empowers you to shape a brighter way**. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. **POSITION OBJECTIVES** Ensure tenant satisfaction, improve tenant retention, and promote a harmonious and productive environment for all occupants. **DUTIES & RESPONSIBILITIES** ### Administration · To prepare weekly/monthly meeting documents and minutes. · To organize social events & meetings. **Tenant Communication:** Act as a point of contact for tenants, addressing their concerns, queries, and requests promptly and professionally. Maintain regular communication with tenants to understand their needs and identify areas for improvement. Conduct regular survey and achieve good results. **Problem Solving:** Handle tenant complaints and disputes, working to find solutions and resolve issues in a fair and timely manner. Maintain accurate records of issues, resolutions, and follow-up actions taken. **Tenant Retention:** Implement strategies to enhance tenant satisfaction, engagement, and retention. Organize tenant programs, events, and networking opportunities to foster a sense of community and collaboration within the building. **Operations:** Collaborate with the operations team to ensure that maintenance, repairs, and service requests are addressed promptly and efficiently. Lead the concierge team to provide good customer service. **Market Research:** Stay informed about industry trends, market conditions, and competitors to identify opportunities for improving tenant satisfaction and attracting new tenants.
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