Rowan
Piercing Studio Nurses
PiercingStudioNurse
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“Piercing Studio Nurse at Rowan. Skills: Nursing skills, Customer care, Piercing services. Perform piercings with utmost care. Create magical and memorable customer experiences”
What You'll Achieve.
Revenue growth; Efficiency in piercing services; Increasing average order value; Boosting sales
Industry & Context.
What They're Looking For.
Must Have
Active RN or LPN/LVN License, Professional and engaging customer care approach, Obsessive attention to detail, Availability to work a flexible schedule, including during peak times such as holidays and weekends
Nice to Have
Additional training in pediatrics and/or ear piercing is a plus
What You'll Do.
Perform piercings with utmost care
Create magical and memorable customer experiences
Ensure customer's safety and comfort
and professional communication
Create a comforting atmosphere for customers
Educate customers on aftercare
Conduct a thorough ear evaluation
Offer personalized styling advice
Monitor customer experience
Address and resolve any issues
Maintain a sterile and aseptic environment
Sterilize jewelry and needle piercing instruments
Support key studio metrics
Educate customers on Rowan After Care
Educate customers on extra pair of hypoallergenic jewelry
Address and escalate operational concerns
Ensure clear communication with management
Implement solutions efficiently
How You'll Work.
Team & Collaboration
Collaborate with the Studio Manager; Mentor and train new nurses; Report any issues to management while collaborating to resolve them; Ensure clear communication with team members
Communication Scope
Skilled in providing both technical and non-technical information
Full Job Description
## Description We’ve built Rowan by rethinking the ear piercing experience from the ground up—prioritizing safety, clinical expertise, and a customer experience that feels both celebratory and trusted. Every piercing is performed by licensed nurses and guided by our Rowan Clinical Piercing Standard® and paired with our hypoallergenic products, setting a clear standard that is differentiated from traditional retail models. Our goal is to create a destination where customers feel confident, cared for, and excited to participate. About This Role: Rowan's Piercing Studio Nurse, reporting to the Studio Manager, is dedicated to providing a safe, clean, and joyful ear-piercing experience. As a Rowan Nurse you will leverage your highly respected nursing skills and expertise to perform piercings with the utmost care and precision. Nurses are our skin-saving, infection-fighting, and customer-calming superheroes – essential skills that make Rowan’s signature clinical ear piercing services a true delight. Your role is all about building trust and excitement, turning each piercing into a fun and memorable milestone! What you’ll do: ## Customer Service Create magical and memorable customer experiences by combining top-notch clinical care with a celebratory atmosphere during each piercing session. Ensure customer's safety and comfort and smooth flow of customer care. Provide confident, clear, and professional communication with clients throughout their entire piercing experience. Create a comforting atmosphere for customers, easing their concerns to ensure a relaxed and confident piercing experience. Educate customers on aftercare, promoting Rowan's After Care to support healing and ensure their well-being. Conduct a thorough ear evaluation to find the perfect earring placement and offer personalized styling advice. Actively monitor the customer experience, quickly addressing and resolving any issues to maintain Rowan's clinical piercing standards. Maintain a sterile and asept
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