Rowan
Ear piercing and hypoallergenic jewelry
PiercingStudioNurse
Neural analysis suggests this role is
optimal for Entry candidates.
“Piercing Studio Nurse at Rowan. Skills: Nursing skills, Ear piercing, Customer service, Safety and infection control. Perform piercings with the utmost care and precision. Provide a safe, clean, and joyful ear-piercing experience”
What You'll Achieve.
Revenue growth; Efficiency in piercing services (e.g., piercings per hour); Increasing average order value; Boosting sales
Industry & Context.
Quickly addressing and resolving any issues to maintain Rowan's clinical piercing standards; Quickly report any issues to management while collaborating to resolve them; Address and escalate operational concerns, ensuring clear communication with management and team members to implement solutions efficiently
Availability to work a flexible schedule, including during peak times such as holidays and weekends
What They're Looking For.
Must Have
Active RN or LPN/LVN License, Eligible to obtain or possess a body art license or registration in accordance with applicable state and local laws, Professional and engaging customer care approach, Warm, friendly, team player with an entrepreneurial spirit, Excited to create celebratory, memorable experiences for our customers, Skilled in providing both technical and non-technical information to customers and community members, Interest in working in a retail environment with sales goals, Obsessive attention to detail, Availability to work a flexible schedule, including during peak times such as holidays and weekends, Dedicated to delivering exceptional service and maintaining a safe, clean environment for every customer
Nice to Have
Additional training in pediatrics and/or ear piercing is a plus
What You'll Do.
Perform piercings with the utmost care and precision
and joyful ear-piercing experience
Create magical and memorable customer experiences
Ensure customer's safety and comfort
and professional communication with clients
Create a comforting atmosphere for customers
Educate customers on aftercare
Conduct a thorough ear evaluation
Offer personalized styling advice
Monitor the customer experience and resolve issues
Maintain a sterile and aseptic environment
Use expert knowledge of skin care and infection control and prevention
Collaborate with the Studio Manager
Fill shifts as needed
Mentor and train new nurses
Ensure piercing stations are stocked
Sterilize jewelry and needle piercing instruments
Support key studio metrics including revenue growth
Educate customers on Rowan After Care and additional jewelry benefits
Address and escalate operational concerns
How You'll Work.
Team & Collaboration
Collaborate with the Studio Manager to keep operations running smoothly; Collaborate with management and team members to implement solutions efficiently; Teamwork and collaboration are valued
Communication Scope
Confident, clear, and professional communication with clients; Skilled in providing both technical and non-technical information to customers and community members
Full Job Description
## Description We’ve built Rowan by rethinking the ear piercing experience from the ground up—prioritizing safety, clinical expertise, and a customer experience that feels both celebratory and trusted. Every piercing is performed by licensed nurses and guided by our Rowan Clinical Piercing Standard® and paired with our hypoallergenic products, setting a clear standard that is differentiated from traditional retail models. Our goal is to create a destination where customers feel confident, cared for, and excited to participate. About This Role: Rowan's Piercing Studio Nurse, reporting to the Studio Manager, is dedicated to providing a safe, clean, and joyful ear-piercing experience. As a Rowan Nurse you will leverage your highly respected nursing skills and expertise to perform piercings with the utmost care and precision. Nurses are our skin-saving, infection-fighting, and customer-calming superheroes – essential skills that make Rowan’s signature clinical ear piercing services a true delight. Your role is all about building trust and excitement, turning each piercing into a fun and memorable milestone! What you’ll do: ## Customer Service Create magical and memorable customer experiences by combining top-notch clinical care with a celebratory atmosphere during each piercing session. Ensure customer's safety and comfort and smooth flow of customer care. Provide confident, clear, and professional communication with clients throughout their entire piercing experience. Create a comforting atmosphere for customers, easing their concerns to ensure a relaxed and confident piercing experience. Educate customers on aftercare, promoting Rowan's After Care to support healing and ensure their well-being. Conduct a thorough ear evaluation to find the perfect earring placement and offer personalized styling advice. Actively monitor the customer experience, quickly addressing and resolving any issues to maintain Rowan's clinical piercing standards. Maintain a sterile and asept
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