Rowan
Healthcare
PiercingStudioNurse
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Piercing Studio Nurse at Rowan. Skills: Clinical expertise, Customer service, Sales. Create magical and memorable customer experiences. Ensure customer's safety and comfort”
What You'll Achieve.
Support key studio metrics; Support revenue growth; Increase piercings per hour; Increase average order value; Boost sales
Industry & Context.
Resolve issues
Availability to work flexible schedule, Availability during peak times, Availability during holidays, Availability during weekends
What They're Looking For.
Must Have
Active RN or LPN/LVN License, Eligible to obtain or possess a body art license, Professional and engaging customer care approach, Obsessive attention to detail, Availability to work a flexible schedule, Open to all experience
Nice to Have
Additional training in pediatrics, Additional training in ear piercing
What You'll Do.
Create magical and memorable customer experiences
Ensure customer's safety and comfort
and professional communication
Create a comforting atmosphere
Educate customers on aftercare
Conduct a thorough ear evaluation
Offer personalized styling advice
Actively monitor the customer experience
Address and resolve any issues
Maintain a sterile and aseptic environment
Sanitize all surfaces
Use expert knowledge of skin care
Use expert knowledge of infection control
Provide professional and personalized piercing services
Collaborate with the Studio Manager
Keep operations running smoothly
celebratory atmosphere
Fill shifts as needed
Mentor and train new nurses
Uphold Rowan's Clinical Piercing Standards
Observe customer interactions
Stay attentive to anything impacting customer experience
Report any issues to management
Collaborate to resolve issues
Ensure all piercing stations are stocked
Sterilize needle piercing instruments
Ensure a sanitary and safe piercing experience
Educate customers on Rowan After Care
Educate customers on benefits of extra jewelry
Address and escalate operational concerns
Ensure clear communication with management
Ensure clear communication with team members
Implement solutions efficiently
How You'll Work.
Team & Collaboration
Collaborate with Studio Manager; Collaborate to resolve issues; Collaborate with management; Collaborate with team members
Communication Scope
Customer communication; Styling advice; Educate customers
Full Job Description
## Description We’ve built Rowan by rethinking the ear piercing experience from the ground up—prioritizing safety, clinical expertise, and a customer experience that feels both celebratory and trusted. Every piercing is performed by licensed nurses and guided by our Rowan Clinical Piercing Standard® and paired with our hypoallergenic products, setting a clear standard that is differentiated from traditional retail models. Our goal is to create a destination where customers feel confident, cared for, and excited to participate. About This Role: Rowan's Piercing Studio Nurse, reporting to the Studio Manager, is dedicated to providing a safe, clean, and joyful ear-piercing experience. As a Rowan Nurse you will leverage your highly respected nursing skills and expertise to perform piercings with the utmost care and precision. Nurses are our skin-saving, infection-fighting, and customer-calming superheroes – essential skills that make Rowan’s signature clinical ear piercing services a true delight. Your role is all about building trust and excitement, turning each piercing into a fun and memorable milestone! What you’ll do: ## Customer Service Create magical and memorable customer experiences by combining top-notch clinical care with a celebratory atmosphere during each piercing session. Ensure customer's safety and comfort and smooth flow of customer care. Provide confident, clear, and professional communication with clients throughout their entire piercing experience. Create a comforting atmosphere for customers, easing their concerns to ensure a relaxed and confident piercing experience. Educate customers on aftercare, promoting Rowan's After Care to support healing and ensure their well-being. Conduct a thorough ear evaluation to find the perfect earring placement and offer personalized styling advice. Actively monitor the customer experience, quickly addressing and resolving any issues to maintain Rowan's clinical piercing standards. Maintain a sterile and aseptic e
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