PiercingStudioNurse

## Description We’ve built Rowan by rethinking the ear piercing experience from the ground up—prioritizing safety, clinical expertise, and a customer experience that feels both celebratory and trusted. Every piercing is performed by licensed nurses and guided by our Rowan Clinical Piercing Standard® and paired with our hypoallergenic products, setting a clear standard that is differentiated from traditional retail models. Our goal is to create a destination where customers feel confident, cared for, and excited to participate. ## Customer Service Create magical and memorable customer experiences by combining top-notch clinical care with a celebratory atmosphere during each piercing session. Ensure customer's safety and comfort and smooth flow of customer care. Provide confident, clear, and professional communication with clients throughout their entire piercing experience. Create a comforting atmosphere for customers, easing their concerns to ensure a relaxed and confident piercing experience. Educate customers on aftercare, promoting Rowan's After Care to support healing and ensure their well-being. Conduct a thorough ear evaluation to find the perfect earring placement and offer personalized styling advice. Actively monitor the customer experience, quickly addressing and resolving any issues to maintain Rowan's clinical piercing standards. Maintain a sterile and aseptic environment at the nurse station and on the procedure tray, ensuring all surfaces, instruments, and supplies are clean and properly sanitized to prevent contamination and promote customer safety. Use your expert knowledge of skin care and infection control and prevention to provide professional and personalized piercing services. ## Studio Support Collaborate with the Studio Manager to keep operations running smoothly and foster a joyful, celebratory atmosphere. Flexibility to fill shifts as needed. May mentor and train new nurses to uphold Rowan's Clinical Piercing Standards, including shadowing p