Rowan
Healthcare
PiercingStudioNurse
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Piercing Studio Nurse at Rowan. Skills: Clinical care, Customer experience, Infection control, Sales. Create magical customer experiences. Ensure customer safety and comfort”
What You'll Achieve.
Support key studio metrics; Support revenue growth; Increase piercings per hour; Increase average order value; Boost sales
Industry & Context.
Resolve issues; Resolve operational concerns
What They're Looking For.
Must Have
Active RN or LPN/LVN License, Eligible to obtain body art license, Professional customer care approach, Warm, friendly, team player, Entrepreneurial spirit, Interest in retail environment, Sales goals, Obsessive attention to detail, Flexible schedule availability, Availability for peak times, Availability for holidays, Availability for weekends, Open to all experience, Dedicated to exceptional service, Maintain safe, clean environment
Nice to Have
Additional training in pediatrics, Additional training in ear piercing
What You'll Do.
Create magical customer experiences
Ensure customer safety and comfort
Provide clear communication with clients
Create comforting atmosphere for customers
Educate customers on aftercare
Conduct ear evaluation
Offer personalized styling advice
Monitor customer experience
Address and resolve issues
Maintain sterile environment
Sanitize surfaces and instruments
Provide professional piercing services
Collaborate with Studio Manager
Keep operations running smoothly
Foster joyful atmosphere
Fill shifts as needed
Report issues to management
Collaborate to resolve issues
Ensure piercing stations are stocked
Ensure nurse cart is stocked
Ensure mayo stand is stocked
Ensure nurse nook is stocked
Sterilize piercing instruments
Follow state guidelines
Follow federal guidelines
Follow CDC guidelines
Ensure sanitary experience
Ensure safe experience
Educate customers on benefits
Address operational concerns
Escalate operational concerns
Ensure clear communication with management
Ensure clear communication with team members
Implement solutions efficiently
How You'll Work.
Team & Collaboration
Collaborate with Studio Manager; Collaborate to resolve issues; Teamwork; Collaboration; Team members
Communication Scope
Professional communication; Clear communication; Technical information; Non-technical information
Full Job Description
## Description We’ve built Rowan by rethinking the ear piercing experience from the ground up—prioritizing safety, clinical expertise, and a customer experience that feels both celebratory and trusted. Every piercing is performed by licensed nurses and guided by our Rowan Clinical Piercing Standard® and paired with our hypoallergenic products, setting a clear standard that is differentiated from traditional retail models. Our goal is to create a destination where customers feel confident, cared for, and excited to participate. About This Role: Rowan's Piercing Studio Nurse, reporting to the Studio Manager, is dedicated to providing a safe, clean, and joyful ear-piercing experience. As a Rowan Nurse you will leverage your highly respected nursing skills and expertise to perform piercings with the utmost care and precision. Nurses are our skin-saving, infection-fighting, and customer-calming superheroes – essential skills that make Rowan’s signature clinical ear piercing services a true delight. Your role is all about building trust and excitement, turning each piercing into a fun and memorable milestone! What you’ll do: ## Customer Service Create magical and memorable customer experiences by combining top-notch clinical care with a celebratory atmosphere during each piercing session. Ensure customer's safety and comfort and smooth flow of customer care. Provide confident, clear, and professional communication with clients throughout their entire piercing experience. Create a comforting atmosphere for customers, easing their concerns to ensure a relaxed and confident piercing experience. Educate customers on aftercare, promoting Rowan's After Care to support healing and ensure their well-being. Conduct a thorough ear evaluation to find the perfect earring placement and offer personalized styling advice. Actively monitor the customer experience, quickly addressing and resolving any issues to maintain Rowan's clinical piercing standards. Maintain a sterile and asept
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