University of Rochester
Healthcare
PhysicianSupportRepIII
“Physician Support Rep III at University of Rochester. Skills: Physician Support, Clinic Operations, Surgical Scheduling. Perform secretarial and administrative duties. Manage provider time and calendar”
Industry & Context.
Prioritize competing demands; Anticipate needs; Problem assessment
What They're Looking For.
Must Have
High School diploma, 2 years of relevant experience
Nice to Have
Medical Terminology, Surgical/appointment scheduling software experience, Electronic medical records experience
What You'll Do.
Perform secretarial and administrative duties
Manage provider time and calendar
Optimize provider-patient schedule
Coordinate patient care
Provide information/data support
Serve as primary contact for provider(s)
Prioritize appointments and meetings
Examine clinical schedules
Identify opportunities for optimizing time
Gather information for referrals
Gather information for prior authorizations
Apply provider preferences and protocols
Execute and/or delegate follow-up actions
Compose and edit correspondence
Obtain signatures for letters
Manage provider documentation and information
Compose non-routine correspondence
Arrange conference registration
Arrange hotel accommodations
Interface with organizations
Facilitate invited lectures
Facilitate speaking engagements
Research hospital medical records
Determine order of daily surgeries
Determine order of ambulatory procedures
Negotiate surgical/procedure schedule
Communicate complex details to scheduling office
Authorize overbooking
Authorize rearranging of schedules
Authorize rescheduling when cancellations occur
Order surgical equipment
Order surgical devices
Order surgical medication
Confirm order fulfillment
Employ contingency strategies
Ensure patient education varies
Ensure follow-up details vary
Accountable for completeness of pre-op information
Assemble details from electronic medical record
Complete disability paperwork
Assess calls to understand patient needs
Prioritize medical concerns
Obtain responses from providers
Follow up with patients
Serve as main point of contact for patients
Perform other duties as assigned
How You'll Work.
Team & Collaboration
Operating Room scheduling office; Ambulatory Surgical Center Staff
Communication Scope
Correspondence composition; Information relay
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