PhotonicsSupportEngineer(m/w/x)

The Photonics Support Engineer delivers high-quality technical assistance to customers and internal teams through phone, webchat, and email. Acting as a key interface between customers, engineering, and global support teams, this role ensures excellent post-sales support for locally designed and manufactured products while contributing to continuous product improvement and innovation. Key responsibilities: * Provide technical support to scientific and industrial customers via phone, webchat, and email, focusing on post-sales and service inquiries * Collaborate with local Engineering and global Technical Support teams to deliver accurate solutions and guidance * Analyze customer applications to troubleshoot issues and recommend optimal product solutions * Support global sites with expertise on locally manufactured products * Collect and share customer feedback with Engineering and Marketing to improve products, documentation, and identify new opportunities * Assist with product testing, documentation reviews, and development of product demonstrations * Occasionally support and attend national and international trade shows * Provide technical support to internal stakeholders (e.g., Sales, Customer Service, Quality/RMA) and assist with quality-related stock checks **Requirements** * Master’s degree in Photonics, Physics, Chemistry, Life Sciences, or a related scientific discipline (or equivalent practical experience) * Hands-on experience with optical setups, photonics equipment, or laboratory environments * Strong communication skills in **German (C1)** and **English (B2)** * Basic programming experience (e.g., LabVIEW, Python) is an advantage * Excellent written and verbal communication skills with both internal and external stakeholders * Strong organizational skills, attention to detail, and ability to follow through on complex topics * High level of curiosity and motivation to continuously learn and develop new technical skills **Benefits** * Flexible working hour