Ent Credit Union
Financial Services
PhoneSpecialist
“Phone Specialist at Ent Credit Union. Skills: Member service, Problem solving, Cross selling. Answer incoming calls. Assist members with questions”
What You'll Achieve.
Provide premier member service; Provide best-in-class member experience; Maintain a positive attitude; Meet or exceed call center metrics; Maintain high level of customer service
Industry & Context.
Problem solving; Research; Troubleshooting
Rotating Saturdays
What They're Looking For.
Must Have
High School or equivalent education required
Nice to Have
2-4 years previous telephone or call center experience preferred, Experience or background in financial institution preferred, Basic knowledge of the financial industry
What You'll Do.
Answer incoming calls
Assist members with questions
Assist members with concerns
Support member success
Improve moderately complex inquiries
Improve moderately complex issues
Perform routine tasks
Resolve member issues
Educate members on products
Educate members on services
Make qualified referrals
De-escalate situations
Guide members through troubleshooting
Navigate company website
Meet call center metrics
Exceed call center metrics
Problem solve on the go
Refer members to departments
How You'll Work.
Communication Scope
Written communication skills; Verbal communication skills
Applying for this Phone Specialist role?
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ANONYMOUS · UNFILTERED
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