M-KOPA
Fintech
PhoneServicingTechnician
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Phone Servicing Technician at M-KOPA. Skills: Phone repair, Device servicing, Troubleshooting. Diagnose hardware faults. Diagnose software issues”
What You'll Achieve.
Hit productivity targets; Hit turnaround targets; Ensure no customer waits longer than necessary
Industry & Context.
Troubleshoot complex problems
Warehouse-based role, Work with electronic components, Work with solvents, Work with small parts, Extended hours during peak periods
What They're Looking For.
Must Have
Secondary school certificate, Relevant technical qualification, 2 years hands-on mobile phone repair and servicing experience, Proficiency with phone repair tools, Proficiency with diagnostic equipment, Proficiency with service software, Troubleshoot complex problems independently, Reliable working habits, Detail-oriented working habits, Professional approach to customer interaction, Comfort with asset management systems, Comfort with service ticketing tools
What You'll Do.
Diagnose hardware faults
Diagnose software issues
Perform thorough post-repair testing
Maintain accurate records for every device
Communicate technical issues to customers
Communicate repair outcomes to customers
Collaborate with team members
Collaborate with management
Resolve complex cases
How You'll Work.
Team & Collaboration
Collaborative technical team
Communication Scope
Customer communication
Full Job Description
[https://app.ashbyhq.com/api/images/user-content/1d985516-2a99-43c0-b591-957f5adaceb9/5ac97b31-49cd-4012-8bb0-5caf15e33c69/B25.png] WE ARE LOOKING FOR A PHONE SERVICING TECHNICIAN TO JOIN OUR RETAIL TEAM; AS WE SCALE UP AND DRIVE DIGITAL AND FINANCIAL INCLUSION ACROSS OUR MARKETS. [https://app.ashbyhq.com/api/images/user-content/1d985516-2a99-43c0-b591-957f5adaceb9/2c6957b4-39d2-40b3-8eb6-7e380a0c2f9c/B13.png] THE ROLE As a Phone Servicing Technician based in Nigeria, you'll be the person who keeps that infrastructure running. Working primarily from our warehouse, you'll diagnose, repair, and return devices to full functionality — handling hardware faults, software issues, and the documentation that ensures quality at scale. You'll report to the Phone Servicing Lead and work as part of a collaborative technical team. [https://app.ashbyhq.com/api/images/user-content/1d985516-2a99-43c0-b591-957f5adaceb9/5e9f3448-2fed-4b66-b1ee-9474279a7947/B13.png] ABOUT US M-KOPA is a pan-African fintech that has extended over $2 billion in credit to more than 7 million customers across Kenya, Uganda, Nigeria, Ghana, and South Africa — 55% of whom are accessing financial services for the very first time. With 2,300+ employees and 35,000 field agents, we're not just selling smartphones; we're building the infrastructure through which underserved communities earn, save, and grow. Our customers report 86% satisfaction, and 70% use their devices directly for income generation. That context changes everything about what a repair technician does here. [https://app.ashbyhq.com/api/images/user-content/1d985516-2a99-43c0-b591-957f5adaceb9/ba282a12-7335-4f14-b5d0-85744a5ad867/B7.png] This is an on-site role, you would be working from our offices in Nigeria, partnering with a diverse group of employees from our different markets and locations across the UK, Europe and Africa. You will be reporting to the Phone Returns Senior Lead. WHAT MAKES THIS DIFFERENT At a typical repair shop, a fixed phon
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