One Medical
Phlebotomist/AdministrativeAssistantTrainee-Float
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“Phlebotomist/Administrative Assistant Trainee - Float at One Medical. Skills: Phlebotomy, Administrative Support, Customer Service, Clinical Training. Use C-I-CARE in all patient interactions. Ensure fluid and positive in-office experience”
What You'll Achieve.
Deliver exceptional health care; Achieve better health outcomes; Make a direct impact on patient lives; Remove barriers to care; Steward of our office space; Respond to the needs of patients and team; Deliver customer-centric solutions; Provide individualized, human-centered, customer-focused care
Industry & Context.
Problem solving
Float between multiple offices in a Market, Location and schedule are subject to change, Must be authorized to work in the U.S.
What They're Looking For.
Must Have
At least 1 year of experience in high touch customer or patient facing roles, customer service skills, written and verbal communication skills, A High School Diploma or equivalent, Proficiency in computer technology such as typing, navigating the internet and using multiple software systems simultaneously, Experience working on collaborative, diverse, multi-disciplinary teams, A proven ability to display confidence and instill trust with patients while delivering individualized, human-centered, customer-focused care, A proven track record of persisting through change, consistently stepping up to take action on challenges, and learning quickly and effectively when faced with new situations or tasks, Willingness to obtain Basic Life Support (BLS) certification within 60 days of hire
Nice to Have
additional experience with remote teams a plus
What You'll Do.
Use C-I-CARE in all patient interactions
Ensure fluid and positive in-office experience
Perform front of house duties
Contribute to team development
Master technology suite
Perform opening and closing duties
Complete One Medical clinical training
Provide best in class venipuncture services
Perform and assist with extended scope duties
Maintain high standards of in-office care
Care for members beyond lab room
Answer patient messages
Follow up on lab cases
Assist providers with clerical duties
How You'll Work.
Team & Collaboration
Cross-functional coordination; Work with product team; Collaborate with team members; Participate in team problem solving; Support in office providers; Interact with team members
Communication Scope
Written communication skills; Verbal communication skills; Effective communication
Full Job Description
About Us One Medical is a primary care solution challenging the industry status quo by making quality care more affordable, accessible and enjoyable. But this isn’t your average doctor’s office. We’re on a mission to transform healthcare, which means improving the experience for everyone involved - from patients and providers to employers and health networks. Our seamless in-office and 24/7 virtual care services, on-site labs, and programs for preventive care, chronic care management, common illnesses and mental health concerns have been delighting people for the past fifteen years. In February 2023 we marked a milestone when One Medical joined Amazon. Together, we look to deliver exceptional health care to more consumers, employers, care team members, and health networks to achieve better health outcomes. As we continue to grow and seek to impact more lives, we’re building a diverse, driven and empathetic team, while working hard to cultivate an environment where everyone can thrive. The Opportunity Launch your healthcare career as a Phlebotomist/Administrative Assistant Trainee - Float, internally known as a Flex Lab Services Specialist/ Member Support Specialist Trainee, at One Medical! No phlebotomy/medical assistant experience required. We're seeking motivated individuals ready to make a difference in patient care. In this exciting role, we provide full training in phlebotomy (blood drawing) and other clinical procedures. This is your opportunity to start a rewarding career in healthcare while developing new skills and making a direct impact on patient lives. As a Lab Services Specialist/ Member Support Specialist Trainee at one of our offices, you’ll provide exceptional care and support for our patients, while training to provide venipuncture and other clinical support services. With a strong drive for service and human connection, you will remove barriers to care. You will also be the first point of contact for our patients, the steward of our office space, a
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