CVS Health
Health Care
PharmacyServicesRepresentativePhoneAgent
“Pharmacy Services Representative - Phone Agent at CVS Health. Skills: customer service, problem solving, attention to detail, phone call handling. interacts directly with customers to answer questions. solve problems”
What You'll Achieve.
maintains our company’s reputation for high-quality service
Industry & Context.
problem solving skills; conflict resolution; ability to think under pressure; problem identification
Must live in Hawaii, preferably on Oahu., willing to work 40 hours within this schedule., No weekends, limited holidays
What They're Looking For.
Must Have
Qualified candidates will be comfortable in a multi-tasking, high-energy environment., Customer service orientation and ability to adapt/respond professionally, High volume phone contact handling and verbal communication skills including active listening, Ability to capture necessary information from the patient discussion while multi-tasking and toggling between numerous computer applications, Ability to multi-task, prioritize and manage time effectively, Problem solving skills, conflict resolution, and ability to think under pressure, Use of empathy and patience when dealing with confused or irate customer, Attention to detail
Nice to Have
Six months experience handling and resolving a high volume of complex customer needs over the phone, Healthcare work experience and familiarity with benefits, insurance, prescriptions
What You'll Do.
interacts directly with customers to answer questions
maintains our company’s reputation for high-quality service
effectively handle incoming or outgoing phone calls to patients
proactively gaining patient and order information
escalation to a pharmacist
How You'll Work.
Communication Scope
verbal communication skills; active listening
Applying for this Pharmacy Services Representative - Phone Agent role?
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