Boston Medical Center (BMC)
hospitality
PharmacyMedicationAccessCoordinator
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Pharmacy Medication Access Coordinator at Boston Medical Center (BMC). Skills: patient service delivery, business performance, medication adherence support, prior authorization management, medication access management. Navigate Electronic Medical Records (EMR) and manage documentation, prior authorizations, and financial assistance processes accurately and efficiently. Communicate effectively across clinical and administrative teams and with patients to support hospital initiatives, medication a”
What You'll Achieve.
driving better outcomes at lower cost; support the health system’s operating margin; optimize patient outcomes; maximize medication access; improve patient adherence; reduce patient out-of-pocket costs; improve operational efficiency; improve patient outcomes; ensure accurate adjudication; support medication access and adherence
Industry & Context.
resolve complex patient care issues; demonstrating technical proficiency and problem-solving skills; develop solutions to improve patient adherence; proactive resolution of issues
Drug Testing Required, Must practice discretion and confidentiality as position deals with highly sensitive and private data.
What They're Looking For.
Must Have
minimum of 4 years of pharmacy experience, Must be currently registered as a Pharmacy Technician or Pharmacy Intern with the Board of Pharmacy in Massachusetts., Technicians must have current active National Certification verified by PTCB or ExCPT.
Nice to Have
AA or BA, Knowledge of transplant, hepatitis C, infectious diseases (including HIV), oncology and/or other specialty medication therapies, Bilingual or multi-lingual skills (beyond that of English) appropriate to the patient population served, Experience with submission of prior authorization requests to third party payors, Familiarity with 340B drug program and ACO hospital models, Knowledge of QS1/NRx, EPIC, Salesforce, Navinet
What You'll Do.
Navigate Electronic Medical Records (EMR) and manage documentation
and financial assistance processes accurately and efficiently
Communicate effectively across clinical and administrative teams and with patients to support hospital initiatives
Exercise sound judgment to resolve complex patient care issues and escalate appropriately to ensure safety and quality
Manage workload independently in a fast-paced environment while demonstrating technical proficiency and problem-solving skills
and support new staff to uphold operational standards and maintain high-quality service delivery
Document and triage patient interactions and pharmacy-related concerns to ensure safe
coordinated care and medication adherence
Foster trusting relationships with providers
and patients to enhance collaboration
and patient retention
Assess and extract clinical documentation to meet payer criteria for drug approvals
Cultivate payer relationships and stay current on payer requirements within assigned areas to optimize patient outcomes and maximize medication access
Proactively identify barriers to medication access and develop solutions to improve patient adherence
and pursue financial assistance opportunities to reduce patient out-of-pocket costs
Manage financial assistance applications and support processes throughout the patient’s medication journey
Manage and expand specialty pharmacy accounts through proactive recruitment and retention strategies using provider relationships
customer engagement and revenue metrics
Represent pharmacy department in clinical settings by proactively managing patient medication needs in partnership with clinic staff
Lead departmental and organizational initiatives to improve operational efficiency and patient outcomes
Apply data management and claims knowledge to ensure accurate adjudication and proactive resolution of issues
Coordinate patient healthcare needs such as labs and appointment follow-ups to support medication access and adherence
How You'll Work.
Team & Collaboration
Communicate effectively across clinical and administrative teams and with patients; Foster trusting relationships with providers, care teams, ancillary staff, and patients to enhance collaboration, transitions of care, and patient retention; Represent pharmacy department in clinical settings by proactively managing patient medication needs in partnership with clinic staff
Communication Scope
Excellent English oral and written communication skills; ability to communicate professionally over the phone; Excellent interpersonal skills to provide superb personalized customer service and to instill confidence and to advocate for ability to explain required information to customers in a comprehensible manner.
Process & Methodology
Lead departmental and organizational initiatives to improve operational efficiency and patient outcomes
Full Job Description
**POSITION SUMMARY:** Boston Medical Center (BMC) provides a specialty pharmacy service to serve the complex medication needs of its chronic patients. BMC Specialty Pharmacy will provide patients who require specialty drugs a comprehensive service program that includes an on-site pharmacy staffed with a care team that includes Pharmacists, Pharmacy Technicians and Pharmacy Liaisons. The cornerstone of BMC's Specialty Pharmacy approach is an unparalleled level of integration with the clinical team coupled with highly personalized service, thus driving better outcomes at lower cost. The Pharmacy Patient Liaison is a unique role that provides integrated support to patients and pharmacists by providing a 'hands-on' approach to total quality patient care. This position is essential to the growth and sustainability of the specialty pharmacy business and plays a central role in supporting the health system’s operating margin. This hybridized role is a unique combination of patient service delivery and business performance. The Pharmacy Patient Liaison works closely with patients to deliver a full continuum of medication adherence support by utilizing BMC's various tools and applications. The Pharmacy Patient Liaison is responsible for providing technician pharmacy services with an emphasis on performing assigned tasks that require working independently and increased competency relating to patient medication therapy. **Position: Pharmacy Medication Access Coordinator** **Department: Specialty Pharmacy** **Schedule: Full Time (Hybrid)** **ESSENTIAL RESPONSIBILITIES / DUTIES:** **Pharmacy Patient Liaison Responsibilities** * Navigate Electronic Medical Records (EMR) and manage documentation, prior authorizations, and financial assistance processes accurately and efficiently * Communicate effectively across clinical and administrative teams and with patients to support hospital initiatives, medication access, and patient care * Exercise sound judgment to resolve complex patien
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