Shields Health Solutions
pharmacy
PharmacyLiaison(SpecialtyPharmacyTechnician)
Neural analysis suggests this role is
optimal for Mid candidates.
“Pharmacy Liaison (Specialty Pharmacy Technician) at Shields Health Solutions. Skills: process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement, medication adherence, refill prescriptions, prior authorizations (PAs), financial assistance. Provide integrated support to patients and pharmacists through a hands-on approach to total quality patient care. working closely with patients to ensure medication adherence”
What You'll Achieve.
delivering exceptional quality and service; Grow the specialty pharmacies patient population; increased productivity, quality, and customer-service standards
Industry & Context.
Answer, resolve and triage inbound inquiries; Resolve insurance related issues; Apply observations and recommendations to operational issues
What They're Looking For.
Must Have
state registered as a pharmacy technician, Nationally certified as a CPhT or equivalent, 2 years experience as a Pharmacy Technician, High School Diploma or GED required
Nice to Have
3-5 years’ experience as a Pharmacy Technician, Knowledge of rheumatology, oncology and/or neurology
What You'll Do.
Provide integrated support to patients and pharmacists through a hands-on approach to total quality patient care
working closely with patients to ensure medication adherence using our tools and applications
encouraging specialty clinic patients to fully utilize the pharmacy’s superior care services
seamless integration with the clinic team – including doctors
Provide "legendary" care to hospital patients by providing a full suite of custom medication management services
work seamlessly alongside hospital clinicians to serve patients both face-to-face and over the phone
Educate prospective pharmacy patients on how hospital serves patients and improve their overall care
Support outpatient retail and specialty prescription medication needs
Grow the specialty pharmacies patient population
Ensure that patients remain on track with medication regimens- outbound therapy/medication adherence check-ups; secures refill prescriptions
Communicate effectively with the centralized Patient Service Center with respect to such communications as: the refill report
the monthly outstanding report and the appointment list
Help develop new processes to ensure smooth operations and patient care
Identify medications requiring special storage and/or handling such as hazardous medications and/or refrigerated medication
Identify supplies necessary for select medications such sharps containers
resolve and triage inbound inquiries
Perform refill reminder calls under the supervision of a pharmacist
Resolve insurance related issues
including prior authorizations (PAs)
and assist patients with various forms of financial assistance
Ensure appropriate documentation in all required systems/tracking mechanisms
and update relevant data using database applications
Apply observations and recommendations to operational issues
increased productivity
and customer-service standards
resolve recommend implement change
Actively participate in process improvement initiatives
Act as a value-added business partner to stakeholders throughout the organization
Protect organization's value by keeping information confidential
Update knowledge by participating in educational reading professional maintaining participating in professional organizations
Willing to do whatever is necessary for the betterment of the Company
Other duties as assigned
How You'll Work.
Team & Collaboration
fostering strong, credible relationships with patients, clinicians, and colleagues; thrive as part of a close, collaborative team; As the liaison will be based within a medical center clinic, seamless integration with the clinic team – including doctors, nurses, and staff – is critical to success in this role; As a member of the clinic team, work seamlessly alongside hospital clinicians to serve patients both face-to-face and over the phone; Act as a value-added business partner to stakeholders throughout the organization
Communication Scope
empathetic communication; ability to understand different perspectives; Communicate effectively with the centralized Patient Service Center
Full Job Description
Pharmacy Liaison (Specialty Pharmacy Technician) - $2,000 Sign On Bonus Job Purpose: Shields is seeking a highly motivated, self-driven professional who is eager to build a rewarding career with a fast-growing leader in specialty pharmacy. This role requires someone who can work independently while fostering strong, credible relationships with patients, clinicians, and colleagues. The ideal candidate is results-oriented, positive, and committed to delivering exceptional quality and service. Attention to detail and strong organization skills are essential. The successful candidate will be professional, approachable, and comfortable interacting with others both in-person and over the phone. Reliability, open-mindedness, and determination are key, along with empathetic communication and the ability to understand different perspectives. Most importantly, this individual must thrive as part of a close, collaborative team. The Pharmacy Liaison provides integrated support to patients and pharmacists through a hands-on approach to total quality patient care. This includes working closely with patients to ensure medication adherence using our tools and applications and encouraging specialty clinic patients to fully utilize the pharmacy’s superior care services. As the liaison will be based within a medical center clinic, seamless integration with the clinic team – including doctors, nurses, and staff – is critical to success in this role. Job Duties: Provide "legendary" care to hospital patients by providing a full suite of custom medication management services As a member of the clinic team, work seamlessly alongside hospital clinicians to serve patients both face-to-face and over the phone Educate prospective pharmacy patients on how hospital serves patients and improve their overall care. Support outpatient retail and specialty prescription medication needs. Grow the specialty pharmacies patient population Ensure that patients remain on track with medication regimens- out
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