Shields Health Solutions
PharmacyLiaison
Neural analysis suggests this role is
optimal for Mid candidates.
“Pharmacy Liaison at Shields Health Solutions. Skills: Process management, Cross-functional coordination, Vendor/stakeholder management. Provide integrated support to patients and pharmacists. Work closely with patients to deliver medication adherence support”
Industry & Context.
Resolve insurance related issues; Identify trends, resolves recommend implement change
What They're Looking For.
Must Have
State registered pharmacy technician, High School Diploma or GED, 2 years experience as a Pharmacy Technician
Nice to Have
Nationally certified as a CPhT, 3-5 years’ experience as a Pharmacy Technician
What You'll Do.
Provide integrated support to patients and pharmacists
Work closely with patients to deliver medication adherence support
Encourage patients to utilize pharmacy services
Integrate with clinic team
Provide custom medication management services
Educate prospective pharmacy patients
Support prescription medication needs
Grow specialty pharmacies patient population
Ensure patients remain on track with medication regimens
Communicate with Patient Service Center
Help develop new processes
Identify medications requiring special storage
Identify supplies necessary for medications
resolve and triage inbound inquiries
Perform refill reminder calls
Resolve insurance related issues
Assist patients with financial assistance
Ensure appropriate documentation
and update relevant data
Apply observations and recommendations to operational issues
resolve recommend implement change
Actively participate in process improvement initiatives
Act as a value-added business partner
Keep information confidential
Do whatever is necessary for betterment of Company
How You'll Work.
Team & Collaboration
Work seamlessly alongside hospital clinicians; Work as a member of a close-knit team; Act as a value-added business partner to stakeholders
Communication Scope
Interpersonal communication skills; Verbal and written communication; Empathetic communicator; Good listener/communicator
Full Job Description
Job Purpose: The Company is seeking a highly motivated, self-starter who is looking for a challenging career with a fast-growing company in the specialty pharmacy management services. We are seeking experienced pharmacy technicians who are registered with the State of employment. Nationally certified as a CPhT is preferred but not required. Critical to this position is a person who is able to work independently and establish strong and credible relationships with patients, clinicians and internal Shields staff. Applicants should be results-oriented with a positive outlook, and a clear focus on high patient quality and service. Detail orientation and strong administrative/organization skills are required. Mature, approachable, professional, and comfortable in dealing with others both in-person and on the phone. Applicant must be reliable, tolerant, and determined; an empathetic communicator, able to see things from the other person's point of view. Most importantly, person must be able to work as a member of a close-knit team. Provides integrated support to patients and pharmacists by providing a 'hands-on" approach to total quality patient care. Works closely with patients to deliver a full continuum of medication adherence support by utilizing our various tools and applications. Encourages patients of specialty clinics to utilize pharmacy to fully benefit from its superior patient care services. Given that the Pharmacy Liaison will be located in one of the medical center clinics, seamlessly integrating with the clinic team (doctors, nurses, staff, etc.) is critical to the liaison's success. Job Duties: Provide "legendary" care to hospital patients by providing a full suite of custom medication management services As a member of the clinic team, work seamlessly alongside hospital clinicians to serve patients both face-to-face and over the phone Educate prospective pharmacy patients on how hospital serves patients and improves their overall care. Support outpatient r
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