PharmacyCoordinator-SpecialtyPharmacy

## **Employment Status:** Full time ## **Shift:** Any Day, Any Shift (United States of America) ## **Facility:** 4336 Electric Rd - Roanoke ## **Requisition Number:** R160100 Pharmacy Coordinator - Specialty Pharmacy (Open) # **How You’ll Help Transform Healthcare:** The Specialty Pharmacy Coordinator provides specialty pharmacy intake, insurance verification, prior authorization, and reimbursement support for complex and high-cost medications. This role works collaboratively with patients, pharmacists, providers, and clinical teams to ensure required documentation, coverage determination, and financial assistance processes are completed to support timely initiation and continuation of therapy. The Coordinator independently manages assigned patient cases while delivering high-quality customer service and maintaining accurate documentation within specialty pharmacy systems. The Specialty Pharmacy Coordinator * Provides initial patient onboarding and account setup for specialty pharmacy services, including intake of referrals, therapy changes, and service requests. * Enters, updates, and maintains accurate patient, insurance, benefits, and authorization data in pharmacy and care management systems. * Communicates with patients throughout onboarding and therapy to obtain required information, explain processes, and provide status updates. * Conducts insurance, benefits, and financial investigations to determine coverage, prior authorization, and reimbursement requirements. * Completes initial and renewal prior authorization submissions and tracks approval status. * Communicates approvals, denials, delays, and next steps to patients, providers, pharmacists, and internal teams. * Identifies patient financial assistance needs and facilitates enrollment in copay, manufacturer, or patient assistance programs. * Collaborates with pharmacists and providers to obtain clinical documentation and letters of medical necessity. * Assists patients with billing questions, outstanding