SpartanNash
food solutions
PersonalShopper
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Personal Shopper at SpartanNash. Skills: eCommerce process, picking, bagging, storing, customer service. lead the eCommerce process of receiving grocery orders from customers online, ensuring orders are picked, properly bagged and stored (refrigerator/freezer as needed), and in place for pick-up in a timely manner.. lead the eCommerce process for receiving customer's online orders and picking or delegating picking of orders.”
Industry & Context.
Ability to make decisions and solve problems.; Research and resolve customer complaints/problems in an appropriate and timely manner.
May be required to lift and/or move up to 30 pounds frequently, and up to 50 pounds occasionally., The associate is required to stand and walk for extended periods of time and may bend, stoop, twist and turn frequently., While performing the duties of this position, the employee is subject to a typical retail store environment (varied temperatures) and is exposed to outside weather conditions., The noise level in the work environment is usually low to moderate., Travel requirements vary by assignment.
What They're Looking For.
Must Have
written and verbal communication ability to communicate clearly and professionally with customers., organization and prioritization skills., Ability to make decisions and solve problems., Suggestive Selling/Knowledge of Products, Detail Oriented, Ability to develop knowledge of products and store layout for efficient picking procedures., Ability to work a flexible schedule based on the needs of the department., Follow all PPE and Safety Guidelines, Follow all Food Safety and Cleaning Expectations, Follow Guest Experience Guidelines
Nice to Have
High school diploma or GED (preferred), One year of retail or related experience preferred.
What You'll Do.
lead the eCommerce process of receiving grocery orders from customers online, ensuring orders are picked, properly bagged and stored (refrigerator/freezer as needed), and in place for pick-up in a timely manner., lead the eCommerce process for receiving customer's online orders and picking or delegating picking of orders., Review customer comments/special instructions, as applicable, to ensure product selected matches customer's follow up on issues as necessary (i.
, product substitution, etc.)., Ensure quality control and handle products carefully, specifically perishables and delicate items, during selection of items and packing of products to minimize damage and to ensure customer satisfaction, Scan order products, confirm order totals (check-out) for products priced by the pound (i.
, produce, deli, and meat/seafood) and substituted items., Follow proper procedures for storing orders at proper temperature (refrigerator/freezer as needed)., Report customer issues, shorts, overages, damages to store management immediately., Research and resolve customer complaints/problems in an appropriate and timely manner., Provide focused and effective customer service., Implement the Company service program(s) and model high standards of service to achieve positive customer satisfaction., May be assigned tasks in other departments based on customer experience need.
How You'll Work.
Team & Collaboration
Report customer issues, shorts, overages, damages to store management immediately.
Communication Scope
written and verbal communication ability to communicate clearly and professionally with customers.
Full Job Description
As a member of the C&S Wholesale Grocers family of companies, SpartanNash is a food solutions company that delivers the ingredients for a better life. A distributor, wholesaler and retailer with a global supply chain network, SpartanNash distributes grocery and household goods, including fresh produce and the Our Family® portfolio of products, to locations in all 50 states. Our braggingly happy team members — ranging from bakery managers to order selectors; from IT developers to vice presidents of finance; from HR Business Partners to export specialists — create braggingly happy customers spanning national accounts, independent and chain grocers, e-commerce retailers, U.S. military commissaries and exchanges, and the Company’s own brick-and-mortar grocery stores, pharmacies and fuel centers. Ready to contribute to the success of our food solutions company? Apply now! **Location:** 7355 Heritage Square Drive - Granger, Indiana 46530 **Position Summary:** This role is responsible to lead the eCommerce process of receiving grocery orders from customers online, ensuring orders are picked, properly bagged and stored (refrigerator/freezer as needed), and in place for pick-up in a timely manner. **Here’s what you’ll do:** * Responsible to lead the eCommerce process for receiving customer's online orders and picking or delegating picking of orders. * Review customer comments/special instructions, as applicable, to ensure product selected matches customer's request; follow up on issues as necessary (i.e., product substitution, etc.). * Ensure quality control and handle products carefully, specifically perishables and delicate items, during selection of items and packing of products to minimize damage and to ensure customer satisfaction * Scan order products, confirm order totals (check-out) for products priced by the pound (i.e., produce, deli, and meat/seafood) and substituted items. * Follow proper procedures for storing orders at proper temperature (refrigerator/freezer a
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