PersonalLinesServiceRepresentative

WHY JOIN US? At Dott-Leavitt Insurance Services, a Leavitt Group affiliate, we believe careers should be more than just jobs—they should be opportunities to grow, thrive, and make a meaningful impact. As part of Leavitt Group, one of the largest privately held insurance brokerages in the nation, you’ll join a team that values collaboration, professionalism, and exceptional client service. Here, you’ll find the training, mentorship, and support you need to build a rewarding career in insurance. ABOUT THE ROLE Personal Lines Service Agents are essential members of our client service team, helping customers navigate their insurance needs with confidence and care. In this role, you will serve as a primary point of contact for personal lines clients, handling inbound service requests and providing timely, knowledgeable support. Responsibilities include processing policy changes, answering billing questions, issuing certificates and ID cards, verifying coverage, assisting with renewals, and helping clients better understand their insurance coverage. This position is ideal for someone who enjoys building relationships, solving problems, and delivering outstanding customer service in a fast-paced environment. The location for this position is in the South Hills area of Pittsburgh. WHAT YOU’LL DO - Provide professional, responsive service to personal lines customers through phone, email, and other communication channels. - Assist clients with policy servicing needs including endorsements, renewals, billing inquiries, payments, ID cards, and coverage verification. - Review customer accounts to ensure policies remain accurate and up to date. - Help identify coverage gaps and educate clients on available coverage options that support their needs. - Maintain accurate documentation of all client interactions and policy activity. - Follow up on outstanding service items to ensure timely resolution and excellent customer experience. - Utilize agency systems and carrier technology t