The Ward Law Group, PL
Legal Services
PersonalInjuryReductions/ClosingVirtualAssistant
“Personal Injury Reductions / Closing Virtual Assistant at The Ward Law Group, PL. Skills: process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement. initiating courtesy calls to clients upon case assignment. providing detailed explanations of the reduction process”
What You'll Achieve.
deliver real results for our clients; contributes to meaningful outcomes; contributes directly to life-changing client results; productivity
Industry & Context.
Resourceful and proactive in resolving issues
Willingness to work overtime as needed, Full-time availability is required for a 40-hour workweek with two days off., Depending on business needs, one weekend day may be included in your schedule., Computer: Windows 10, Intel i5 (8th Gen+) or 2GHz and 8 cores, 16 GB RAM, 256 GB SSD OR Mac: macOS 11 (Big Sur+), Apple M1 or Intel i5, 8 GB RAM, 256 GB SSD, Internet: Wired Ethernet 5 GHz Wi-Fi acceptable, 30 Mbps download, 15 Mbps upload, Under 100ms ping, USB noise-cancelling headset, Webcam for daily meetings
What They're Looking For.
Must Have
Fluent in both English and Spanish (spoken and written), Willingness to work overtime as needed, written and verbal communication skills, Resourceful and proactive in resolving issues, Self-motivated with the ability to multitask, Able to work independently with minimal supervision
What You'll Do.
initiating courtesy calls to clients upon case assignment
providing detailed explanations of the reduction process
meticulously logging phone calls
and documents into the online document management software
ensures the efficient linkage of releases onto Litify
confirming PIP benefits
validating damages with a complete provider list
confirming balances due on medical accounts
negotiating bills with providers
sending out reductions promptly
maintaining regular client contact
addressing queries every two weeks
conducting case reviews and personal audits for productivity
developing and monitoring weekly projection reports
and route incoming calls to the appropriate team member
Take and relay messages or transfer calls to voicemail when staff are unavailable
Log phone calls and upload documents into the online document management system
Provide clerical support to office staff
and file organization
Maintain regular communication with clients and respond to questions
Obtain insurance coverage information in a timely manner
Follow up on medical treatment and confirm continuity of care
Request and obtain medical records and billing statements from providers
Communicate with insurance companies regarding treatment status and update adjuster information in the system
Perform additional administrative and case-related duties as assigned
How You'll Work.
Communication Scope
written and verbal communication skills; polished, professional communication
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