Voxidea
Legal
PersonalInjuryIntakeSpecialist
Neural analysis suggests this role is
optimal for Mid candidates.
“Personal Injury Intake Specialist at Voxidea. Skills: Intake Specialist, Customer Service, Bilingual (English and Spanish or Portuguese). Serve as the first contact for leads through phone or email. Collect important information to understand client needs and assess how the firm can help”
Industry & Context.
Permanently resides in Latin America, Owns a reliable laptop (Windows or Mac, 2017 or newer) with a stable internet connection
What They're Looking For.
Must Have
Bachelor's degree, 3+ years of experience in customer service, appointment setting, or interpretation roles at contact centers, Proficient in managing calendars and information flow with accuracy and efficiency, Bilingual in English (C1 or higher) and Spanish or Portuguese, both spoken and written, Excellent organizational and time-management skills, Maintains discretion and confidentiality when handling sensitive information, Permanently resides in Latin America, Owns a reliable laptop (Windows or Mac, 2017 or newer) with a stable internet connection
Nice to Have
Previous experience in sales, customer service, or a legal background
What You'll Do.
Serve as the first contact for leads through phone or email
Collect important information to understand client needs and assess how the firm can help
Listen empathetically to individuals and guide them to appropriate resources within or outside the firm
Complete legal forms and manage records of customer interactions
Schedule and coordinate consultations with legal experts
Follow up with clients to ensure their needs are met or provide additional support
Handle administrative tasks such as booking appointments
and organizing paperwork
How You'll Work.
Communication Scope
Excellent organizational and time-management skills
Full Job Description
💻 **Work from Home | Advance Your Career as an Intake Specialist in Personal Injury Law** 💻 Join **Voxidea** as an **Intake Specialist** and be the first point of contact for individuals seeking legal assistance in personal injury law. Play a pivotal role in gathering case details, coordinating consultations, and ensuring a compassionate and professional client experience. If you’re bilingual, detail-oriented, and passionate about helping others, **apply today!** 🚀✨ **🎯 What you will be doing:** * Serve as the first contact for leads through phone or email, delivering a friendly and helpful experience. 🤝 * Collect important information to understand client needs and assess how the firm can help. 📝 * Listen empathetically to individuals and guide them to appropriate resources within or outside the firm. 💬 * Complete legal forms and manage records of customer interactions. 📋 * Schedule and coordinate consultations with legal experts. 📅 * Follow up with clients to ensure their needs are met or provide additional support. 🔄 * Handle administrative tasks such as booking appointments, managing schedules, and organizing paperwork. 📑 **Requirements** **✅ Our ideal candidate** * Holds a bachelor’s degree. 🎓 * Has 3+ years of experience in customer service, appointment setting, or interpretation roles at contact centers. 💼 * Is proficient in managing calendars and information flow with accuracy and efficiency. 📆✉️ * Has previous experience in sales, customer service, or a legal background (preferred). 🏅 * Is bilingual in English (C1 or higher) and Spanish or Portuguese, both spoken and written. 🗣️✍️ * Demonstrates excellent organizational and time-management skills. 🏅 * Maintains discretion and confidentiality when handling sensitive information. 🔒 * Permanently resides in Latin America. 🌍 * Owns a reliable laptop (Windows or Mac, 2017 or newer) with a stable internet connection. 💻 **Benefits** **🎁 Why You’ll Love Working with Us** * **Long-Term Opportuni
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