Norwegian Cruise Line
PersonalCruiseConsultant
“Personal Cruise Consultant at Norwegian Cruise Line. Skills: sales, customer service. Promotes sales to direct consumers by initiating calls, acting on leads and/or prospects in order to identify travel needs, present/explain Norwegian Cruise Line products and make travel recommendations.. Establishes and maintains quality customer relationships by delivering exceptional customer service, establishing rapport, identifying and meeting customer needs and expectations to include meeting customer re”
What You'll Achieve.
meeting customer retention goals; close sale and meet/exceed revenue goals
Industry & Context.
Adherence to strictly enforced dress code required
What They're Looking For.
Must Have
Minimum one year of sales, High School Diploma or equivalent, excellent verbal communication skills, maintain working knowledge of Norwegian Cruise Line's products, including the current fleet and ship itineraries, able to multi-task and work in a high energy sales environment that is goal/quota driven, Adherence to strictly enforced dress code required
Nice to Have
Bachelor's degree in Marketing, Business Administration or related field, 2 years sales experience preferred, Cruise sales a plus
What You'll Do.
Promotes sales to direct consumers by initiating calls
acting on leads and/or prospects in order to identify travel needs
present/explain Norwegian Cruise Line products and make travel recommendations.
Establishes and maintains quality customer relationships by delivering exceptional customer service
identifying and meeting customer needs and expectations to include meeting customer retention goals and following up with consumers as necessary
in order to close sale and meet/exceed revenue goals.
Builds and maintains effective relationships with new and existing consumers.
Maintains consumer prospect lists/contact database in order to identify client travel
Proactively and consistently seeks opportunities to promote and sell Norwegian Cruise Line products based on client travel history.
Acquires in depth industry and company knowledge in order to articulate cruise product features
pricing and make recommendations to include promotions
and auxiliary products such as stateroom upgrades
onboard credits and other shipboard amenities.
Attends and actively participates in daily team meetings or relevant sales training in order to ensure appropriate sales techniques are being used and accurate information is being communicated to direct consumers.
Participates in department approved mass e-mail campaigns targeting specific guests' profiles.
Perform other job related functions as assigned.
How You'll Work.
Team & Collaboration
Attends and actively participates in daily team meetings
Communication Scope
excellent verbal communication skills
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