PersonalBankingManager

**_About Northern Trust:_** Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889. Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service. We’re looking for an experienced and people‑focused **Lobby Banking Manager** to lead a high‑performing banking team and deliver exceptional client service. This role blends leadership, client engagement, and operational excellence, with meaningful exposure to relationship management, compliance, and senior stakeholders. You’ll play a key role in developing talent, supporting complex client needs, and ensuring the office runs smoothly and efficiently. ### **What You’ll Do** * Lead and develop a lobby banking team that supports clients across a full suite of banking products and services * Coach, mentor, and support team members through performance management, career development, and hands‑on training * Set clear goals and priorities, organize daily work, and ensure tasks are completed accurately and on time * Partner closely with Relationship Managers and subject matter experts to identify client needs and uncover opportunities to deliver holistic solutions * Oversee day‑to‑day client servicing activities, including account openings and closures, funds transfers, account maintenance, document imaging, and issue resolution * Serve as a primary point of contact for sensitive or complex clients, ensuring a high‑touch, professional experience * Proactively communicate and escalate issues as needed to relationship management and National Client Support Services leaders * Ensure strict adherence to