Aspora
Fintech
PersonalBankingManager
Neural analysis suggests this role is
optimal for Mid candidates.
“Personal Banking Manager at Aspora. Skills: customer relationship management, regulatory guidance, issue resolution, product feedback. Own the end-to-end customer relationship for a book of NRI customers: from onboarding through ongoing advisory and retention. Drive adoption of NRI banking products by translating regulatory complexity (FEMA, tax implications, account structures) into plain, confident guidance”
What You'll Achieve.
Customers feel genuinely guided through their NRI banking setup — not just processed; Issue resolution is end-to-end owned, with measurable reduction in repeat contacts; Customer insights are regularly surfaced to the product and ops teams in actionable form; CRM records and internal playbooks are detailed, current, and used by the wider team
Industry & Context.
diagnose real problems
What They're Looking For.
Must Have
Experience in a customer-facing role in banking, fintech, financial services, or high-touch customer success, understanding of financial ability to explain them simply, High ownership mindset, Ability to operate without a script, Comfortable with regulatory and compliance, Clear written and verbal communication
Nice to Have
NRI banking knowledge is a plus, Additional Indian languages (Hindi, Tamil, Telugu, or others), Experience in a startup or early-stage environment
What You'll Do.
Own the end-to-end customer relationship for a book of NRI customers: from onboarding through ongoing advisory and retention
Drive adoption of NRI banking products by translating regulatory complexity (FEMA
account structures) into plain
and documentation issues independently: first contact to confirmed resolution
Identify recurring friction patterns across your customer interactions and translate them into specific product and process improvement recommendations
Build and maintain detailed CRM records and contribute to internal playbooks that make the whole team sharper
How You'll Work.
Communication Scope
Clear written and verbal communication; able to hold nuanced conversations about money with customers under stress
Full Job Description
ABOUT ASPORA People on the move deserve a bank that moves with them. Since 2022, Aspora has been building a borderless financial operating system that makes money as mobile and transparent as its users. Backed by influential venture capitalists like Sequoia Capital, Greylock Partners, Hummingbird Ventures, Y Combinator & Global Founders Capital. We're a team of 150+ across India, the UK, the UAE, EU and the US, working with extreme ownership, radical candour, and an obsession with customer impact. We celebrate builders who question assumptions, ship fast, and turn regulatory complexity into elegant solutions. If you’re driven to redefine what global banking can be, we’d love to build the future with you. ABOUT THE ROLE This role exists to be the trusted financial partner that NRI customers actually need. Not a support agent. Not a script-reader. A person who understands the full complexity of their financial life across borders. NRI banking is not simple. FEMA compliance, cross-border tax implications, NRO vs NRE decisions: customers get these wrong when no one takes the time to explain them. You will. You'll build real relationships, diagnose real problems, and feed what you learn back into how the product evolves. You'll sit at the intersection of customer experience and product thinking. What you hear every day shapes what we build next. WHAT YOU'LL DO - Own the end-to-end customer relationship for a book of NRI customers: from onboarding through ongoing advisory and retention - Drive adoption of NRI banking products by translating regulatory complexity (FEMA, tax implications, account structures) into plain, confident guidance - Resolve account, KYC, transaction, and documentation issues independently: first contact to confirmed resolution, no handoffs - Identify recurring friction patterns across your customer interactions and translate them into specific product and process improvement recommendations - Build and maintain detailed CRM records and contribute to
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