Standard Bank Group

Financial Services

PersonalBanker

Douglas, United Kingdom FULL TIME
The Brief

“Personal Banker at Standard Bank Group. Act as first point of client contact. Provide exceptional service to International Personal Banking clients”

Industry & Context.

Financial Services
Eligibility Requirements

Isle of Man residents are eligible to apply, This role is not open to Relocation or Sponsorship

What They're Looking For.

Must Have

1 - 2 years experience in Personal and Private Banking

Nice to Have

experience in either a similar Banking/Financial role, has a level of customer service experience

What You'll Do.

Act as first point of client contact

Provide exceptional service to International Personal Banking clients

Offer financial solutions within defined parameters

Operate with client centricity mindset

Act as first point of client contact for close instructions

Interact with BCU to resolve posting restriction issues

Act as referral for complex BCU related queries

Handle interactions relating to deceased clients and fraud

Adopt positive attitude to change

Build relationships with IPB customers

Service customer needs appropriately

Engage proactively with other departments

Keep up to date with professional reading

Complete internal training requirements

Attend lunch and learn sessions

Understand end to end processes

How You'll Work.

Team & Collaboration

Be part of the team’s engagement for positive adoption of change; Engage proactively with other departments

Communication Scope

Verbal Communication

Free ATS check

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