PersonalAccountManager

Are you detail-oriented, service-driven, and passionate about helping people feel secure? As a Personal Account Manager, you’ll be the trusted go-to for individuals and families who rely on us to protect what matters most. This role supports the ongoing service, renewal, and relationship management for a book of personal insurance clients—ensuring they receive timely, accurate, and empathetic support throughout the life of their policies. You’ll work alongside Personal Risk Advisors (producers) and team leaders to deliver a seamless and positive client experience. Pyron Group’s purpose is to lighten the load and lift the spirit. We show up for our clients with clarity, care, and consistency—and every one of our account managers are key to making that promise real. COMPENSATION & BENEFITS We make a significant investment into every team member by offering: - Competitive salary based on experience - Optional new sales commission opportunity - Quarterly bonus opportunities - Medical, Dental, and Vision Insurance - HSA and FSA with employer contributions - 401(k) with employer matching - Paid Time Off and Paid Holidays - Company-paid Life and Short-Term Disability Insurance - Optional Long-Term Disability and Supplemental Life Insurance - Opportunities for training, certification, and career advancement KEY RESPONSIBILITIES POLICY SERVICING & MAINTENANCE - Process day-to-day service requests such as endorsements, cancellations, reinstatements, and coverage verifications. - Maintain accurate records in the agency management system (e.g., AMS360), ensuring documentation and activity logs are current and complete. - Issue certificates of insurance, ID cards, evidence of insurance, and other policy documents. RENEWAL MANAGEMENT - Review upcoming renewals for rate changes, risk changes, and retention strategy. - Communicate with clients proactively to confirm needs and address concerns before renewal. - Coordinate with producers on remarketing strategies and coverage reviews