Sunbelt Rentals
equipment rental
PerformanceManager,CustomerTraining(Canada)
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Performance Manager, Customer Training (Canada) at Sunbelt Rentals. Skills: Leadership, Supervision, Sales, Financial Management, Customer Training. Recruiting, coaching and supervising field safety trainers to ensure optimal productivity. Growing safety training revenue and operating margins for assigned coverage areas”
What You'll Achieve.
Ensure optimal productivity; Grow safety training revenue and operating margins for their assigned coverage areas in line with the Strategic Plan; Achieve, or exceed, their monthly revenue target; Ensure STs comply with SOPs and policies and procedures; Ensure there is a minimum of a 3-month rolling schedule of sessions offered to customers; Ensure qualified candidates are hired and provide coaching sessions to quickly optimize the effectiveness of new trainers; Ensure engagement; Provide oversight to ensure all training activities comply with CSA standards and applicable provincial occupational health and safety statutes; Support the development of the annual budget for the assigned coverage area; Monitor achievement to budget; Seek opportunities to profitably grow the business
Industry & Context.
Determine the root cause of negative variations, and take corrective actions as needed
Ability and willingness to overnight travel may be required (20%-40%), Must be able to bend, squat, crouch and/or reach and lift twenty-five pounds or more, as required by the job., Some Sunbelt jobs may require driving for long periods of time, loading, and unloading heavy equipment, performing work in extreme weather conditions including rain, wind or excessive temperatures and/or night and weekend work.
What They're Looking For.
Must Have
Demonstrated leadership and supervisory skills, Understanding of a Profit and Loss Statement and its levers, Broad knowledge of construction industry safety standards, practices, and regulations, Dependable, organized, motivated, and self-starter, Customer-service and solutions oriented, Ability and willingness to overnight travel may be required (20%-40%), Proficiency in MS Office products, such as Word, Excel, PowerPoint, and Outlook
What You'll Do.
coaching and supervising field safety trainers to ensure optimal productivity
Growing safety training revenue and operating margins for assigned coverage areas
Coaching Safety Trainers (ST) how to optimize their productivity
Ensuring STs comply with SOPs and policies and procedures
Monitoring ST training schedules in the training platform (LMS)
Determining and monitoring new markets that may need
Leading the trainer recruitment and trainer onboarding processes
Working with branch managers to actively recruit branch trainers and Customer Evaluators (CS)
Coaching and mentoring branch contributors and providing on-going support
Conducting equipment operator certification and general safety training for customers as needed
Providing oversight to ensure all training activities comply with CSA standards and applicable provincial occupational health and safety statutes
Acting as a subject‑matter resource for provincial regulatory interpretation
Supporting the development of the annual budget for the assigned coverage area
Monitoring achievement to budget
determining the root cause of negative variations
and taking corrective actions
Seeking opportunities to profitably grow the business
Working with the National Account and Strategic Account teams to sell training to large customers
Attending sales team meetings to promote the training product offering
Training the sales teams how to sell safety training
How You'll Work.
Team & Collaboration
Working with branch managers to actively recruit branch trainers and Customer Evaluators (CS); Coaching and mentoring branch contributors and providing on-going support to ensure engagement; Working with the National Account and Strategic Account teams to sell training to large customers; Attending sales team meetings to promote the training product offering and discuss new products and other updates to our program; Training the sales teams how to sell safety training
Full Job Description
**Join Our Team!** Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call needed to outfit a job site with the proper equipment. Not only do we offer a vast fleet that ranks among the best in the industry, we pair it all with a friendly and knowledgeable staff. Our employees are our greatest asset, and although we present a comprehensive equipment offering, our expertise and service are what truly distinguish us from the competition. We pride ourselves on investing in our workforce and offer competitive benefits, as well as extensive on-the-job training for all eligible employees. As a highly successful national company, we are constantly looking for talented individuals to support our growth. If you are interested in pursuing a rewarding career, we invite you to review our opportunities! **Job Description Summary** _Position Objective:_ The Manager, Customer Safety Trainer is primarily responsible for recruiting, coaching and supervising field safety trainers to ensure optimal productivity, and for growing safety training revenue and operating margins for their assigned coverage areas in line with the Strategic Plan. _Position Responsibilities:_ Management Responsibilities: * Coach Safety Trainers (ST) how to optimize their productivity to include maximizing class sizes, obtaining lists, and scheduling classes in a way that minimizes downtime and achieving, or exceeding, their monthly revenue target. This will involve using reports, analytics, and observations to determine areas of opportunities. * Ensure STs comply with SOPs and policies and procedures (e.g. invoicing customers on a timely basis, storing student documents, etc.) * Monitor ST training schedules in the training platform (LMS) to ensure there is a minimum of a 3-month rolling schedule of sessions offered to customers. Audit ST paperwork to ensure forms are completed correctly, and
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