Axalta
Coatings
PerformanceManager
Neural analysis suggests this role is
optimal for Mid candidates.
“Performance Manager at Axalta. Skills: customer support, customer relationship management, technical aptitude, problem solving. maintains customer satisfaction and retention of Axalta’s customers within a territory. ensuring that all elements of the agreement are delivered”
What You'll Achieve.
customer satisfaction; customer retention; customer’s long-term success
Industry & Context.
technical aptitude and problem solving
ability to travel >50%, Must be willing and able to travel > 50% of the time, Valid Driver’s License required
What They're Looking For.
Must Have
Minimum of 3-5 years of Automotive Refinish industry experience, Must be willing and able to travel > 50% of the time, Valid Driver’s License required
Nice to Have
Bachelor’s degree preferred but not required
What You'll Do.
maintains customer satisfaction and retention of Axalta’s customers within a territory
ensuring that all elements of the agreement are delivered
Acts as primary point of contact for identified customers and builds strong
collaborative relationships
Provides high-level of dedicated customer support with frequent face-to-face visits
Performs shop audits to ensure that Axalta’s equipment is in good working condition
Axalta products are used correctly
and standard operating procedures (SOP’s) are in compliance
Analyzes cost and productivity key performance indicators (KPIs) and reviews data with customer management
Manages budget for each center and ensures monthly costs are within allotted parameters
Works closely with the servicing distribution partner (jobber) to ensure proper support and inventory levels are maintained
Identifies and advises on process improvements to alleviate roadblocks facing the customer
Maintains an organized communication approach with a regular call schedule and clearly documents customer interactions in Salesforce (SFDC) and follows-up on issues in a timely manner
Uses technology (SharePoint
etc. ) to further individual productivity and enhance communication with team and customers
How You'll Work.
Team & Collaboration
Involves local Axalta teams and engages the appropriate resources for additional support when necessary; enhance communication with team and customers
Communication Scope
Demonstrated effective written and oral communication skills including the ability to write call reports and follow-up/visit summary letters.
Full Job Description
Axalta has remained at the forefront of the coatings industry by continually investing in innovative solutions. We engineer technologies that protect customers’ products – whether they are battling heat, light, corrosion, abrasion, moisture, or chemicals – and add dimension and beauty with colourful finishes. We have a vast and ever-evolving portfolio of brands primed to play an important part in everything from modernizing infrastructure around the world to enabling the next generation of electric and autonomous vehicles. We are currently looking for a**Performance Manager** to join us remotely. **This is a remote based role in New Jersey/Philadelphia Area********and requires the ability to travel >50%.** The Performance Manager maintains strong customer satisfaction and retention of Axalta’s customers within a territory. Working with a high sense of urgency, the Performance Manager demonstrates ownership and accountability to foster the customer’s long-term success by ensuring that all elements of the agreement are delivered. **Key Responsibilities:** * Acts as primary point of contact for identified customers and builds strong, collaborative relationships. * Provides high-level of dedicated customer support with frequent face-to-face visits. * Performs shop audits to ensure that Axalta’s equipment is in good working condition, Axalta products are used correctly, and standard operating procedures (SOP’s) are in compliance. * Analyzes cost and productivity key performance indicators (KPIs) and reviews data with customer management. * Manages budget for each center and ensures monthly costs are within allotted parameters. * Works closely with the servicing distribution partner (jobber) to ensure proper support and inventory levels are maintained. * Identifies and advises on process improvements to alleviate roadblocks facing the customer * Maintains an organized communication approach with a regular call schedule and clearly documents customer interactions in Salesf
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