Axalta
Coatings
PerformanceManager
Neural analysis suggests this role is
optimal for Mid candidates.
“Performance Manager at Axalta. Skills: customer satisfaction, customer retention, customer support, process improvements, Salesforce, Office365. maintains customer satisfaction and retention of Axalta’s customers within a territory. demonstrates ownership and accountability to foster the customer’s long-term success by ensuring that all elements of the agreement are delivered”
What You'll Achieve.
maintains customer satisfaction; customer retention; customer’s long-term success; ensuring that all elements of the agreement are delivered; Analyzes cost and productivity key performance indicators (KPIs); ensures monthly costs are within allotted parameters
Industry & Context.
technical aptitude and problem solving; Identifies and advises on process improvements to alleviate roadblocks facing the customer
ability to travel >50%, Must be willing and able to travel > 50% of the time, Valid Driver’s License required
What They're Looking For.
Must Have
Minimum of 3-5 years of Automotive Refinish industry experience, Must be willing and able to travel > 50% of the time, Valid Driver’s License required
Nice to Have
Bachelor’s degree preferred but not required, knowledge of repair shop operations as well as distribution fundamentals, Working knowledge of Axalta’s core (APL) product lines, technical aptitude and problem solving, Presents oneself in professional manner to all levels of the customer and internally, Disciplined and able to perform effectively in unstructured and autonomous conditions, Ability to embrace the culture of both the customer and Axalta, Demonstrated effective written and oral communication skills including the ability to write call reports and follow-up/visit summary letters., Competent Office365 skills (Word, Excel, PowerPoint) to create reports, presentations, pivot tables, etc. to provide data-driven recommendations
What You'll Do.
maintains customer satisfaction and retention of Axalta’s customers within a territory
demonstrates ownership and accountability to foster the customer’s long-term success by ensuring that all elements of the agreement are delivered
Acts as primary point of contact for identified customers and builds strong
collaborative relationships
Provides high-level of dedicated customer support with frequent face-to-face visits
Performs shop audits to ensure that Axalta’s equipment is in good working condition
Axalta products are used correctly
and standard operating procedures (SOP’s) are in compliance
Analyzes cost and productivity key performance indicators (KPIs) and reviews data with customer management
Manages budget for each center and ensures monthly costs are within allotted parameters
Works closely with the servicing distribution partner (jobber) to ensure proper support and inventory levels are maintained
Identifies and advises on process improvements to alleviate roadblocks facing the customer
Maintains an organized communication approach with a regular call schedule and clearly documents customer interactions in Salesforce (SFDC) and follows-up on issues in a timely manner
Uses technology (SharePoint
etc. ) to further individual productivity and enhance communication with team and customers
Involves local Axalta teams and engages the appropriate resources for additional support when necessary
How You'll Work.
Team & Collaboration
builds strong, collaborative relationships; Works closely with the servicing distribution partner (jobber); Involves local Axalta teams and engages the appropriate resources for additional support when necessary; enhance communication with team and customers
Communication Scope
Demonstrated effective written and oral communication skills; ability to write call reports; follow-up/visit summary letters; organized communication approach; regular call schedule; clearly documents customer interactions; enhance communication with team and customers
Full Job Description
Axalta has remained at the forefront of the coatings industry by continually investing in innovative solutions. We engineer technologies that protect customers’ products – whether they are battling heat, light, corrosion, abrasion, moisture, or chemicals – and add dimension and beauty with colourful finishes. We have a vast and ever-evolving portfolio of brands primed to play an important part in everything from modernizing infrastructure around the world to enabling the next generation of electric and autonomous vehicles. We are currently looking for a**Performance Manager****** to join us in Florida. **This is a remote based role in the Florida and requires the ability to travel >50%.** The Performance Manager maintains strong customer satisfaction and retention of Axalta’s customers within a territory. Working with a high sense of urgency, the Performance Manager demonstrates ownership and accountability to foster the customer’s long-term success by ensuring that all elements of the agreement are delivered. **Key Responsibilities:** * Acts as primary point of contact for identified customers and builds strong, collaborative relationships. * Provides high-level of dedicated customer support with frequent face-to-face visits. * Performs shop audits to ensure that Axalta’s equipment is in good working condition, Axalta products are used correctly, and standard operating procedures (SOP’s) are in compliance. * Analyzes cost and productivity key performance indicators (KPIs) and reviews data with customer management. * Manages budget for each center and ensures monthly costs are within allotted parameters. * Works closely with the servicing distribution partner (jobber) to ensure proper support and inventory levels are maintained. * Identifies and advises on process improvements to alleviate roadblocks facing the customer * Maintains an organized communication approach with a regular call schedule and clearly documents customer interactions in Salesforce (SFDC) and fo
Applying for this Performance Manager role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Workday
- Workday has a multi-step form — save your progress after every section.
- "Apply With LinkedIn" can fail or lose data; manual entry is more reliable.
- Watch for the "Submit for Review" final step — hitting "Save" alone does not submit.
- Job requisition numbers are useful when following up with HR by email.
ANONYMOUS · UNFILTERED
What do employees actually say about Axalta?
Real rants from real employees. Read before you apply.