AtkinsRéalis
metro Operations & Maintenance (O&M)
PerformanceManager
Neural analysis suggests this role is
optimal for Senior candidates.
“Performance Manager at AtkinsRéalis. Skills: performance monitoring, operational metrics, stakeholder management, continuous improvement. Lead monitoring and analysis of operational performance. Ensure O&M Contractor meets contractual performance requirements”
What You'll Achieve.
meet the Employer’s objectives; achieve their contractual performance targets; continuous improvement in contractor performance and service delivery
Industry & Context.
analytical, problem-solving, and decision-making skills; Ability to interpret complex data and recommend actionable insights
What They're Looking For.
Must Have
Bachelor's degree in Information Technology, Operations Management, or related field, Minimum 10 years of experience in performance management, Proven experience in operations planning, especially for driverless metro systems, analytical, problem-solving, and decision-making skills, Experience in KPI management, performance frameworks, and reporting systems, Good understanding of RAMS and operational performance metrics, Excellent communication and stakeholder management skills, Ability to interpret complex data and recommend actionable insights, Proficiency in data analysis tools, dashboards, and reporting systems
Nice to Have
Master’s preferred
What You'll Do.
Lead monitoring and analysis of operational performance
Ensure O&M Contractor meets contractual performance requirements
Track and analyse deviations from targeted performance metrics
and audit contractor performance
and opportunities for improvement
Ensure O&M Contractors propose and implement corrective measures
Evaluate effectiveness of corrective actions
Review and oversee RAMS analysis
Ensure continuous improvement in contractor performance
Review and analyze operational data for accuracy
and accuracy of performance data
Develop and maintain dashboards and reports
Ensure cyber integrity and security of digital systems
Liaise with internal teams and O&M Contractors
Support performance reviews
Provide insights and recommendations to Employer
Facilitate communication between teams
How You'll Work.
Team & Collaboration
Liaise with internal teams and O&M Contractors to align performance goals; Support performance reviews, workshops, and meetings with stakeholders; Facilitate communication between technical, operational, and management teams
Communication Scope
Excellent communication and stakeholder management skills
Full Job Description
### **Job Description** ## Overview The Performance Manager is responsible for leading performance monitoring, analyzing operational metrics, and driving continuous improvements to meet the Employer’s objectives within metro Operations & Maintenance (O&M). This role ensures that all O&M Contractors achieve their contractual performance targets by closely tracking KPIs, identifying deviations, and implementing corrective strategies. The position requires strong analytical expertise, experience in driverless metro operations planning, and the ability to manage performance frameworks, data systems, and stakeholder expectations. The Performance Manager also plays a vital role in evaluating performance trends, ensuring data integrity, and supporting decision-making through structured reporting and analysis. ## Your role **Performance & KPI Oversight** * Lead monitoring and analysis of operational performance across metro services * Ensure each O&M Contractor meets contractual performance requirements * Track and analyse deviations from targeted performance metrics * Measure, evaluate, and audit contractor performance against defined KPIs * Identify trends, risks, and opportunities for operational improvement **Corrective Action Management** * Ensure O&M Contractors propose and implement effective corrective measures * Evaluate effectiveness of corrective actions and adjust strategies as required * Review and oversee RAMS (Reliability, Availability, Maintainability, Safety) analysis * Ensure continuous improvement in contractor performance and service delivery **Data & Digital Systems** * Review and analyze operational data for accuracy and insights * Ensure integrity, reliability, and accuracy of performance data * Develop and maintain dashboards and reports for senior management * Ensure cyber integrity and security of digital performance systems **Stakeholder Engagement** * Liaise with internal teams and O&M Contractors to align performance goals * Support performance
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