Sodexo
Hospitality
PerformanceExcellenceManager
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“Performance Excellence Manager at Sodexo. Skills: performance improvement, process design, data analysis, stakeholder management, continuous improvement. Drive performance improvement and mitigate under-performance risk across agreed contract quality, KPI’s, goals, service levels, and commitments within the IFMS Portfolio. Provide specialist review, direction, and actionable support to all levels of the IFMS Sodexo management team. Maintain an advanced understanding of the IFMS contract performa”
What You'll Achieve.
RTIO Incentive Payment Realisation for Sodexo <AUD$20M. Maximize all incentive returns to Sodexo through driving and sustaining IFMS contract performance.
Industry & Context.
Analytical; problem-solving; root cause analysis; process mapping
What They're Looking For.
Must Have
Demonstrated high level Analytical and problem-solving skills. Ability to analyze and synthesize high volumes of data and present the information in meaningful and accurate reports. Ability to clearly communicate, articulate performance overviews through various mediums. Expertise in identifying the key performance drivers of the business and developing benchmarks to assess and manage performance. Expertise in understanding key performance indicators of the contract and developing solutions scale and replicate success or remediate under-performance. Highly advanced Excel skills. Familiarity with dashboards and SharePoint.
Nice to Have
Degree qualified in Supply Chain Management or Business will be an advantage. Qualified or certified in LEAN or Six Sigma will be an advantage. Previous experience in quality management (ISO 9001). Previous experience in Continuous Improvement or performance improvement. Experience in business performance improvement (KPI’s). Experience in remote site facilities management is preferable.
What You'll Do.
Drive performance improvement and mitigate under-performance risk across agreed contract quality, KPI’s, goals, service levels, and commitments within the IFMS Portfolio.
Provide specialist review, direction, and actionable support to all levels of the IFMS Sodexo management team.
Maintain an advanced understanding of the IFMS contract performance requirements to develop operational, tactical improvement plans and support Sodexo strategic improvement.
How You'll Work.
Team & Collaboration
Design and facilitate stakeholder discussions, workshops, meetings, and reviews to optimize performance and risk management. Lead performance discussions in team meetings at all levels.
Communication Scope
articulate performance overviews
Process & Methodology
action plans, project plan
Full Job Description
Sodexo is a people business, employing over 400,000 people worldwide and thousands in Australia. Our hospitality all-rounders play a key role in keeping our sites functioning and well-maintained for village residents' safety, comfort, and well-being. Working with Sodexo is more than a job; it’s a chance to be part of something greater because we believe our everyday actions have a big impact. The Purpose of the Performance Excellence Manager (PEM) is to drive performance improvement and mitigate under-performance risk across agreed contract quality, KPI’s, goals, service levels, and commitments within the IFMS Portfolio. The role will provide specialist review, direction, and actionable support to all levels of the IFMS Sodexo management team. Reporting to PE Manager, Australia, the role will maintain an advanced understanding of the IFMS contract performance requirements to develop operational, tactical improvement plans and support Sodexo strategic improvement. The PEM will not assume the performance-related accountability of business managers but rather be responsible for the management of performance improvement activity and escalation of deviation through an operational excellence framework. The role has the primary purpose of maximizing all incentive returns to Sodexo through driving and sustaining IFMS contract performance using operational excellence techniques (strategic review, process design, capability development, continuous improvement). Responsibilities * RTIO Incentive Payment Realisation for Sodexo <AUD$20M * Lead the analysis, process definition, design and revision and implementation of existing and new business processes relating to performance improvement. * Performance Improvement Planning and Delivery including scale and replicate performance successes across boundaries, develop remediation action plans with stakeholders to bridge under-performance, monitor and measure adherence to Performance Improvement Plans * Lead and improve agreed perfor
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