PerformanceExcellenceManager

Sodexo is a people business, employing over 400,000 people worldwide and thousands in Australia. Our hospitality all-rounders play a key role in keeping our sites functioning and well-maintained for village residents' safety, comfort, and well-being. Working with Sodexo is more than a job; it’s a chance to be part of something greater because we believe our everyday actions have a big impact. The Purpose of the Performance Excellence Manager (PEM) is to drive performance improvement and mitigate under-performance risk across agreed contract quality, KPI’s, goals, service levels, and commitments within the IFMS Portfolio. The role will provide specialist review, direction, and actionable support to all levels of the IFMS Sodexo management team. Reporting to PE Manager, Australia, the role will maintain an advanced understanding of the IFMS contract performance requirements to develop operational, tactical improvement plans and support Sodexo strategic improvement. The PEM will not assume the performance-related accountability of business managers but rather be responsible for the management of performance improvement activity and escalation of deviation through an operational excellence framework. The role has the primary purpose of maximizing all incentive returns to Sodexo through driving and sustaining IFMS contract performance using operational excellence techniques (strategic review, process design, capability development, continuous improvement). Responsibilities * RTIO Incentive Payment Realisation for Sodexo <AUD$20M * Lead the analysis, process definition, design and revision and implementation of existing and new business processes relating to performance improvement. * Performance Improvement Planning and Delivery including scale and replicate performance successes across boundaries, develop remediation action plans with stakeholders to bridge under-performance, monitor and measure adherence to Performance Improvement Plans * Lead and improve agreed perfor