Performance&DevelopmentLead

Xillium Professional Services is a Philippines-based clinical support outsourcing company dedicated to delivering high-quality virtual healthcare support for US healthcare providers. With multiple office sites and a strong emphasis on staff development and training, Xillium is committed to fostering a culture of continuous improvement and professional growth. As the Performance & Development Lead, you will play a pivotal role in shaping the quality and growth trajectory of our billable workforce. Reporting to the Director of Workforce Strategy, you will manage a small team and partner closely with HR and Services to ensure our staff are equipped, engaged, and recognized for their contributions. Key responsibilities include: * Own the quality and growth trajectory of the billable workforce through performance management cycles * Conduct quarterly check-ins and annual performance reviews * Identify skills gaps and perform workforce-wide skills gap analyses * Design and coordinate training pathways, including EHR certification, specialty knowledge, soft skills, and US healthcare context * Manage performance improvement plans (PIPs) in partnership with HR, including documentation, tracking, and resolution * Drive and manage the tier advancement and reclassification process, including criteria development, assessment, documentation, and communication * Develop and run coaching and mentorship programs for high-potential staff * Manage recognition and engagement programs for the billable workforce * Produce quarterly workforce development reports covering training completion, tier movement, PIP outcomes, and retention metrics * Coordinate with Client Alignment teams to address client feedback with performance implications **Requirements** ### Required Qualifications: * Bachelor’s degree * Experience leading performance management cycles, including performance reviews, calibration, and documentation * Hands-on experience managing performance improvement plans (PIPs) in part