PerformanceAssociate

**ABOUT GREYSTAR** Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in more than 265 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing over one million units/beds globally. Across its platforms, Greystar has nearly $79 billion of assets under management, including over $35 billion of development assets and over $36.5 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit [www.greystar.com](http://www.greystar.com). **JOB DESCRIPTION SUMMARY** The Performance Specialist plays a key role in driving operational excellence for our regional assets by analyzing performance metrics, identifying needs, and strategizing coaching and training initiatives. This role aims to drive leasing and customer service efforts through assessing multiple avenues of data and action plans. **JOB DESCRIPTION** ## KEY RESPONSIBILITIES: * Review Weekly Operations Reports (WOR) to assess trends and identify performance opportunities. * Develop performance agendas for site visits, focusing on leasing and customer service * Create leasing action plans with clear accountability and due dates. * Maintain and manage conversion tracking spreadsheets. * Assist in planning and executing marketing and retention events. * Schedule and coordinate performance visits, including sending calendar invites. * Evaluate lead management practices, including email response time/ etiquette and phone call quality via LM Systems. * Create coaching plans based on on-site ob