Smith+Nephew
PeopleTechnologySpecialist
“People Technology Specialist at Smith+Nephew. Skills: HRIS, Workday, Reporting, Customer service. Provide HR Technology support via ServiceNow. Resolve customer queries and issues within SLA”
What You'll Achieve.
Ensures swift and positive resolutions for customer inquiries; Ensure customer queries and issues are resolved within SLA and to a high standard; Ensure smooth delivery with team support
Industry & Context.
Resolving issues promptly; Excellent problem solving
Ability to work independently as well as in a team based remotely in a very fast-paced environment, Comfortable to collaborate well in a Global remote team
What They're Looking For.
Must Have
2-3 years of demonstrable experience in HR Technology - Workday, Good experience of business process and Workday HCM, Skills in advanced Workday reports, matrix reports, and calculated fields, Experience in supporting HR queries via service portals for HRIS/Workday, Ability to work independently as well as in a team based remotely in a very fast-paced environment, Comfortable to collaborate well in a Global remote team, Good management and interpersonal skills, Hosting and facilitating of Incident Management meetings, Excellent verbal and written communication skills in English, Good communication & organizational skills, Ability to multi-task, Good attention to details, Excellent problem solving, Follow-up skills required, Ability to handle partner concerns in a timely and effective, Experienced in managing multiple urgent tasks
Nice to Have
Experience in worksheets, composite reports, or discovery boards, Workday security knowledge, Time tracking and Absence is beneficial, Workday HCM Certification is good to have
What You'll Do.
Provide HR Technology support via ServiceNow
Resolve customer queries and issues within SLA
Prepare standard and ad-hoc reports
Support cross-functional initiatives
Maintain accurate metrics
Support Tier 2 ad-hoc queries on core HCM topics
Coach and upskill Global Operations/Shared Services
Support Workday Core-HCM globally
Prioritize and manage caseload from ServiceNow
Support HR Technology projects
Communicate updates to the HRIS Director
How You'll Work.
Team & Collaboration
Collaborate with specialists to enhance Workday knowledge; Supporting cross-functional initiatives; Coach and upskill Global Operations/Shared Services; Collaborate well in a Global remote team; Hosting and facilitating of Incident Management meetings
Communication Scope
Excellent verbal and written communication skills in English; Good communication & organizational skills
Process & Methodology
Participate in business projects, Support HR Technology projects, Tasks for new releases and upgrades
Applying for this People Technology Specialist role?
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