DaCodes
Software
PeopleSuccessSpecialist(ClientOperations)
“People Success Specialist (Client Operations) at DaCodes. Skills: Relationship building, Proactive problem-solving, Continuous follow-up, Risk detection. Follow up continuously with collaborators. Maintain constant communication with clients”
What You'll Achieve.
Ensure positive experience throughout the assignment cycle; Maintain stability and satisfaction of client and assigned talent; Generate new opportunities; Ensure project continuity; Meet additional talent needs; Ensure high levels of satisfaction and performance
Industry & Context.
Problem-solving oriented profile; Ability to detect risks; Proactive attitude towards challenges; Solution building
Remote modality, Availability Monday to Friday
What They're Looking For.
Must Have
4 years of experience in Customer Success, Account Management, People Operations, Talent Experience, HRBP or roles similar, Experience giving follow-up to clients and/or talent in dynamic environments, Excellent verbal and written communication skills, High organization and follow-up capacity, Proactive, empathetic, and problem-solving oriented profile, Ability to manage multiple stakeholders simultaneously, Ability to detect risks and communicate in a timely manner, Experience working with multidisciplinary teams, Advanced English
Nice to Have
Experience in technology companies, staffing, nearshore, or IT services, Ability to present information, metrics, and results clearly to leaders and managers, Experience working with distributed teams in LATAM
What You'll Do.
Follow up continuously with collaborators
Maintain constant communication with clients
Detect areas of opportunity
Anticipate risks or possible incidents
Generate trust relationships
Ensure a positive experience
Coordinate follow-up of feedback
Identify opportunities for improvement
Document relevant information
Follow up on agreements
Follow up on onboarding
Follow up on course updates
Generate follow-up reports
How You'll Work.
Team & Collaboration
Collaborate with internal teams like Recruiting, People, Operations, and technical leaders; Work with clients and project leaders; Work with multidisciplinary teams; Work with distributed teams in LATAM
Communication Scope
Excellent verbal and written communication skills; Ability to communicate risks in a timely manner; Ability to present information, metrics, and results clearly
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