DaCodes
Software
PeopleSuccessSpecialist(ClientOperations)
Neural analysis suggests this role is
optimal for Mid candidates.
“People Success Specialist (Client Operations) at DaCodes. Skills: Relationship building, Proactive problem-solving, Continuous follow-up, Risk detection. Follow up continuously with collaborators. Maintain constant communication with clients”
What You'll Achieve.
Ensure positive experience throughout the assignment cycle; Maintain stability and satisfaction of client and assigned talent; Generate new opportunities; Ensure project continuity; Meet additional talent needs; Ensure high levels of satisfaction and performance
Industry & Context.
Problem-solving oriented profile; Ability to detect risks; Proactive attitude towards challenges; Solution building
Remote modality, Availability Monday to Friday
What They're Looking For.
Must Have
4 years of experience in Customer Success, Account Management, People Operations, Talent Experience, HRBP or roles similar, Experience giving follow-up to clients and/or talent in dynamic environments, Excellent verbal and written communication skills, High organization and follow-up capacity, Proactive, empathetic, and problem-solving oriented profile, Ability to manage multiple stakeholders simultaneously, Ability to detect risks and communicate in a timely manner, Experience working with multidisciplinary teams, Advanced English
Nice to Have
Experience in technology companies, staffing, nearshore, or IT services, Ability to present information, metrics, and results clearly to leaders and managers, Experience working with distributed teams in LATAM
What You'll Do.
Follow up continuously with collaborators
Maintain constant communication with clients
Detect areas of opportunity
Anticipate risks or possible incidents
Generate trust relationships
Ensure a positive experience
Coordinate follow-up of feedback
Identify opportunities for improvement
Document relevant information
Follow up on agreements
Follow up on onboarding
Follow up on course updates
Generate follow-up reports
How You'll Work.
Team & Collaboration
Collaborate with internal teams like Recruiting, People, Operations, and technical leaders; Work with clients and project leaders; Work with multidisciplinary teams; Work with distributed teams in LATAM
Communication Scope
Excellent verbal and written communication skills; Ability to communicate risks in a timely manner; Ability to present information, metrics, and results clearly
Full Job Description
¡Trabaja en DaCodes! Somos una firma de expertos en software y transformación digital de alto impacto. Durante 10 años hemos creado soluciones enfocadas en la tecnología e innovación gracias a nuestro equipo de casi 300 talentosos #DaCoders, incluyendo desarrolladores, arquitectos, diseñadores UX/UI, PMs, QA testers y más. Nuestro equipo colabora en proyectos con clientes en LATAM y Estados Unidos, logrando resultados sobresalientes. En DaCodes, tendrás la oportunidad de impulsar tu desarrollo profesional, trabajar en diversos proyectos dentro de distintas industrias, y contribuir al diseño, implementación y optimización de infraestructuras en la nube. Nuestros DaCoders tienen un gran impacto en el éxito de nuestro negocio y el de nuestros clientes. Serás el experto que participará en nuestros proyectos y tendrás acceso a startups disruptivas y marcas globales. ¿Te interesa? Esta posición combina elementos de People Success, Client Operations y seguimiento operativo dentro de un entorno de servicios tecnológicos. Buscamos una persona capaz de construir relaciones sólidas tanto con clientes como con colaboradores, asegurando una experiencia positiva durante todo el ciclo de asignación y continuidad de los proyectos. El enfoque principal del rol está en el seguimiento humano y operativo: mantener comunicación constante, detectar riesgos de manera anticipada, dar seguimiento a desempeño, engagement y necesidades operativas, así como coordinar acciones preventivas que ayuden a mantener la estabilidad y satisfacción tanto del cliente como del talento asignado. Aunque esta posición no tiene un enfoque comercial o de reclutamiento directo, sí colabora estrechamente con áreas como Recruiting, Operations y liderazgo de cuentas, ya que una comunicación sólida y relaciones de confianza con clientes pueden generar nuevas oportunidades, continuidad de proyectos y necesidades de talento adicionales. Es un rol altamente relacional, preventivo y estratégico para la continuidad oper
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